Front Desk Agent

Omni Hotels & Resorts; Paradise Valley (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading resort as a Front Desk Agent in Paradise Valley, AZ, where you'll create memorable experiences for guests. Your role involves check-ins, guest relations, and ensuring satisfaction through excellent service. Ideal candidates have strong communication skills and previous hotel experience.

Qualifications

• Ability to work well under pressure with many arrivals and departures.
• Ability to communicate clearly with guests and staff.

Responsibilities

• Process guest check-ins and check-outs according to standards.
• Resolve guest inquiries and complaints promptly.
• Maintain confidentiality of all guests and hotel information.

Skills

Communication

Mathematical Calculations

Organization

Decision Making

Attention to Detail

Education

Previous hotel front desk experience

Previous cashiering experience

Previous guest relations training

Job description

Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property’s distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain’s Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado. The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.

Job Description

• Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues, and completing special requests. They work closely with all hotel departments especially our Concierge, Bell / Guest Services, and Housekeeping teams.

Responsibilities

• Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
• Empathetically listen to guest inquiries and provide appropriate responses
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
• Block rooms in the computer and follow through on designated requirements
• Pre-register designated guests and prepare key packets
• Communicate pertinent guest information to designated departments / personnel (i.e., special requests, amenity delivery)
• Maintain confidentiality of all guests and hotel information
• Employ attention to detail to ensure security of guest room access.
• Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
• Maintain guest history files on all guests
• Accommodate room changes expediently
• Document all guest requests, complaints, or problems immediately and notify designated department / personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
• Monitor, send and distribute guest mail / packages
• Generate, print, and distribute daily and weekly reports
• Resolve discrepancies on the room status report with Housekeeping
• Maintain complete knowledge at all times of all hotel features / services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages, and promotions.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
• Ability to input information accurately and efficiently into computer systems
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to compute accurate mathematical calculations
• Ability to think clearly, quickly and make concise decisions
• Ability to prioritize, organize and follow up
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
• Previous hotel front desk experience is strongly preferred
• Previous cashiering experience is preferred
• Previous guest relations training is preferred
• Must be able to work a variety of shifts, including weekends and holidays.

Qualifications

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
• Ability to input information accurately and efficiently into computer systems
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to compute accurate mathematical calculations
• Ability to think clearly, quickly and make concise decisions
• Ability to prioritize, organize and follow up
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
• Previous hotel front desk experience is strongly preferred
• Previous cashiering experience is preferred
• Previous guest relations training is preferred

Omni Hotels & Resorts is an equal opportunity employer - vets / disability.

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Front Desk Agent • Paradise Valley, AZ, US