Front Desk Agent

Westgate Resorts; Mesa (AZ); On-site; Full time

Job summary

Join a leading resort as a Front Desk Agent, where you will create unforgettable guest experiences. Your role will involve welcoming guests, managing check-ins and check-outs, and ensuring a smooth and pleasant stay. Ideal candidates will have strong communication skills and a commitment to service excellence.

Benefits

Paid Time Off (PTO)

401(k) with company match

Tuition Assistance

Employee Assistance Program (EAP)

Insurance options: Life, Disability, Accident

Qualifications

• Strong written and verbal communication skills.
• One to three months related experience.

Responsibilities

• Greet guests warmly and ensure a smooth check-in experience.
• Accurately compute bills and collect payments.
• Resolve guest concerns with an empathetic approach.

Skills

Communication

Multi-tasking

Education

High school diploma or GED

Job description

Pay rate : $17 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

Sign on Bonus - Sign-on Bonus only applies for new hires and rehires that have not been employed with Westgate within one year of their last day of employment.

Discover an extraordinary oasis nestled amidst the breathtaking Sonoran Desert landscape at Westgate Painted Mountain Golf Resort. Situated alongside an immaculate 18-hole championship golf course, our resort invites you to bask in the warmth of the sun while marveling at the stunning vistas of Mesa, Arizona's third-largest city. As a valued member of the Westgate Painted Mountain team, you will play a pivotal role in crafting unforgettable guest experiences at our illustrious resort.

Job Description

There are no do-overs with vacations. As the Front Desk Agent, you will anticipate the needs of our guests and exceed their expectations at every opportunity. You understand that every check-in is the first impression, and every check-out is a chance to leave a lasting positive impression. As the Front Desk Agent with Westgate Resorts, you will be part of an award-winning brand!

• Greet each guest with a genuine and warm welcome, setting the tone for their stay.
• Ensure a smooth check-in experience, issue room keys, and facilitate a flawless check-out process.
• Accurately compute bills, collect payments, all while maintaining a friendly and professional demeanor.
• Accept payments through various methods, including cash, check, or credit cards.
• Effectively find solutions that meet guests' concerns and challenges, actively listening with an empathetic approach, enhancing the overall guest experience.
• Coordinate with other departments as necessary to expertly resolve service requests or opportunities, utilizing our work order tracking system.
• Embrace additional responsibilities as delegated by management to contribute to the overall success of the guest experience.

Qualifications

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

• High school diploma or general education degree (GED).
• One to three months related experience and/or training; or an equivalent combination of education and experience.
• Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner.

Requirements

• Must be able to work full-time, with a flexible schedule, including weekends and holidays.
• Must be able to stand for an extended period, as 90% of the shift involves standing.
• Ability to multi-task, frequently switching between or performing functions of the front desk to meet guest needs.
• Make decisions based on your judgment and company policy.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Applicants who smoke or use tobacco products will not be considered, except where prohibited by law.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Additional Information

Why Westgate?

• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401(k) with generous company match
• Access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, parental leave, and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Insurance options: Life, Disability, Accident, Critical Illness, Hospital
• Pet Insurance
• Exclusive discounts for Team Members (hotels, cruises, resorts, restaurants, entertainment, etc.)