Front Office Agent

Martin Resorts, Inc.; California (MO); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Paso Robles Inn in Paso Robles, CA is seeking a Front Office Agent who is customer-service oriented and professional. You will manage guest check-in/out, verify reservations, handle payments, and support concierge with local information.

The role requires at least 1 year in hospitality, ability to lift up to 40 pounds, stand for long periods, and excellent communication. Compensation is $18.92 per hour, DOE.

Qualifications

• Minimum 1 year hospitality-related experience.
• Ability to lift up to 40 pounds.
• Ability to stand for extended periods.
• Strong communication and guest-service orientation.

Responsibilities

• Greet and welcome guests on arrival.
• Register guests into the computer and verify reservations.
• Accept and process payments at check-in and checkout.
• Maintain a house bank and report receipts daily.
• Provide information on hotel facilities and local attractions.
• Assist concierge with mail, facsimiles, and guest inquiries.
• Handle check-out procedures and various payment forms.

Skills

Customer service

Guest interaction

Registration/check-in

Payment handling

Job description

Paso Robles Inn
Paso Robles, CA 93446, USA

Description

Compensation: $18.92

As a Front Office Agent, you are customer-service oriented individual who is dedicated to representing the hotel with enthusiasm, professionalism, and a businesslike demeanor to all hotel guests, clients, agents, and the community. You are a positive, hardworking team member who will conduct the business of the property’s front office in this dynamic work environment. The Front Office Agent strives for success and will be expected to uphold the values of excellent customer service, organization, and executing their responsibilities through record keeping, telephone operations, guest interactions, and other related tasks.

Responsibilities of the Ideal Candidate:

• Greet and welcome guests upon arrival.
• Register guestsintothe computer, verifying reservation, address, and credit information.
• Accept payment forguests’accounts both at the time of registration and at checkout.
• Maintain a house bank and make a deposit andaccuratereport of receipts daily.
• Control entrance of safety deposit boxes.
• Post miscellaneous charges as requested.
• Assistconcierge in handling mail and facsimiles and providingguestswith informationregardinghotel facilities and local attractions.
• Book reservations for those guests who approach the Front Desk.
• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcomepacket,and ensuring guest knows location of room and/or has a bell person accompany him/her.
• Assistguests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, handling money, processingcreditand debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
• Field guest complaints.Resolve and negotiate solutions for guest satisfaction.
• Communicate with guests via GXP chats with guest name and member level, and use professional, clear messages, always asking if there is anything else they need.
• Carries out supervisor requestsin accordance withhotel policies and standard operating procedures.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow allappropriate policiesandprocedureswhile constantly striving to improve all standards of operations.
• Follow safety and security procedures.
• Adhere to attendance and reliability standards.
• Additionalguest servicesduties asassigned by management.
• Follow alladditionalduties asassigned by management.

Compensation: $18.92 DOE

Experience and Education:

• At least 1 year of Hospitality Related Experience

Physical Requirements:

The minimum physical requirements for this position include but are not limited to:

• Must be able to lift and/or carry up to 40 pounds frequently to assist guests
• Ability to stand for extended periods of time
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation
• Ability to bend and twist, push and pull, stoop, and kneel
• Ascend and descend a ladder

CCC Management II LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [e-mail]

CCC Management LLC participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.