Front Desk Agent

Davidson Hospitality; Overland Park (KS); On-site; USD 28,000 - 36,000; Full time

Job summary

Join a forward-thinking company as a Front Desk Agent, where your passion for hospitality will shine. You'll be the welcoming face for guests, ensuring their stay is exceptional from check-in to check-out. Your role will involve providing valuable information, resolving inquiries, and coordinating with various departments to create seamless guest experiences. If you thrive in a fast-paced environment and possess strong communication skills, this opportunity offers a chance to make a lasting impact in the hospitality industry. Embrace the challenge and become an integral part of a dedicated team focused on exceeding guest expectations.

Qualifications

• Exceptional communication skills and prior cash handling experience required.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Greet and welcome guests, ensuring a positive first impression.
• Efficiently handle check-in and check-out procedures with attention to detail.
• Respond to guest inquiries and resolve issues promptly.

Skills

Communication Skills

Problem-Solving Skills

Multitasking

Customer Service

Cash Handling

Education

High School Diploma or Equivalent

Job description

Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact.

Responsibilities :

1. Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
2. Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
3. Provide information about hotel facilities, services, and local attractions.
4. Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
5. Process guest payments and maintain accurate records.
6. Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
7. Maintain the cleanliness and organization of the front desk area.
8. Assist in administrative tasks, such as answering phone calls and handling reservations.

Qualifications

1. High school diploma or equivalent
2. Prior cash handling experience necessary
3. Exceptional communication skills
4. Ability to work flexible hours including weekends and holidays
5. Strong problem-solving skills
6. Ability to multitask and work in a fast-paced environment
7. Experience in customer service is preferred
8. Knowledge of hotel or resort operations is a plus