Front Desk Agent

Midas Hospitality; Lenexa (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Front Desk Agent to join their team at a premier hotel location. This role focuses on delivering exceptional customer service by welcoming guests, managing reservations, and addressing inquiries. The company prides itself on its people-first approach, offering growth opportunities and a supportive work environment. With a commitment to employee satisfaction and competitive benefits, this position is ideal for those looking to thrive in a vibrant hospitality setting.

Benefits

Growth and development tools

Robust PTO policies

Medical, Dental, and Vision coverage

401(k) matching

Employee Assistance Program

Discounted products and services

Qualifications

• Previous experience as a Front Desk Agent is preferred.
• Experience in a customer service industry is required.

Responsibilities

• Greet, register, and assign rooms to guests.
• Respond to inquiries about hotel services and guest registration.
• Maintain records of room availability and guest accounts.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

Job description

Front Desk Agent - Springhill Suites: Lenexa, KS Lenexa City Center

Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). We are ranked #30 for talent, #13 for diversity, #33 for best in minorities, #16 for Blacks, and #11 for women.

Start Your Journey with Midas Hospitality:

Midas Hospitality is seeking a dynamic Front Desk Agent to join our team at the Springhill Suites hotel located in Lenexa, KS. This role involves welcoming arriving, departing, and in-house guests, as well as handling telephone inquiries related to reservations, hotel information, and guest concerns.

Responsibilities:

1. Greet, register, and assign rooms to guests. Issue room keys and provide directions.
2. Sort incoming mail and faxes for guests.
3. Respond to inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
4. Maintain records of room availability and guest accounts.
5. Compute bills, collect payments, and make change for guests.
6. Create, confirm, and cancel reservations.

Ideal Candidate:

1. Previous experience as a Front Desk Agent is preferred.
2. Experience in a customer service industry is required.

About Us:

Since our beginnings in 2006, Midas Hospitality has grown to employ over 1,000 people. We operate more than 40 hotels across 14 states, focusing on select-service and extended-stay properties for brands like Marriott, Hilton, and IHG. Our priority is our people—building a company where employees love to work, our partners see results, and guests enjoy their experience.

As a people-first organization, we offer growth opportunities and benefits to help our employees thrive. We strive to provide competitive compensation and recognize contributions.

Visit our website for more information.

Benefits include, but are not limited to:

• Growth and development tools and access to learning
• Robust PTO policies
• Medical, Dental, and Vision coverage
• 401(k) matching
• Employee Assistance Program
• Discounted products and services

Midas Hospitality is proud to be a drug-free workplace and an equal opportunity employer.