Front Desk Agent

The Crescent Hotels Group; Orlando (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel group in Orlando is seeking a dedicated Guest Service Agent to provide exceptional service to guests. The role involves greeting guests, managing check-ins and check-outs, and resolving inquiries effectively. Ideal candidates will have strong customer service skills and hotel experience. Flexibility to work various shifts is essential.

Qualifications

• Ability to effectively deal with internal and external customers.
• Must possess excellent customer service skills.
• Flexible to work any shift including evenings, weekends, and holidays.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out and handle payments.
• Respond to guest inquiries and resolve issues.

Skills

Customer Service

Conflict Resolution

Patience

Tact

Diplomacy

Education

Hotel Experience

Job description

Description

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

QUALIFICATIONS/SKILLS

• Ability to effectively deal with internal and external customer, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflict
• Must possess excellent customer service skills
• Must be flexible enough to work any shift including evenings, weekends and holidays
• Hotel Experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts