Front Desk Agent

Marriott's Newport Coast Villas; Newport Beach (CA); On-site; USD 67,953,000 - 91,936,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

Travel discounts

On-site parking

Tuition reimbursement

Job summary

Marriott Vacations Worldwide seeks a personable Guest Services Agent for our Newport Coast Villas in Newport Beach, CA. The role involves welcoming guests, explaining villa amenities, and guiding guests through available services to enhance their stay.

This full-time position requires weekend and holiday availability. MVW offers competitive benefits and opportunities for professional growth within a supportive team environment.

Qualifications

• Experience in guest services or hospitality is preferred.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize under pressure.

Responsibilities

• Check guests into villas and explain property amenities.
• Answer phone calls and route inquiries to the appropriate department.
• Assist with bellman/runner duties as needed.
• Provide friendly, professional service and resolve guest requests.

Skills

Customer service

Communication

Teamwork

Job description

Hourly Rate: $27.90Are you looking for a place where meaningful moments are made together?Hourly Wage: $27.90Shift: 1st/2nd: Must be available to work on weekends and HolidaysUSA Driver's License Required.Position Type: Full TimeAt Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.Where great benefits lead to a life fulfilled.Competitive PayMedical/Dental/Vision/401K opportunitiesTravel discountsCredit Union MembershipTuition ReimbursementProfessional Counseling & Family SupportGrowth and Development Opportunities*Benefit Eligibility will vary by positionSite Specific Perk:Free On-Site ParkingDiscounted meals, complimentary soft drinksDepartment celebrationsAssociate Appreciation WeekMonthly associate recognition and reward programsCompany branded winter coat, uniform, and work shoe stipend providedDiscounted Bus PassCarpool IncentivesAs a Guest Services Agent, a typical day will include:Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.Answers telephone calls and routes calls to the proper department as applicable.May be asked to assist with bellman and runner duties depending on facility or location.Guest Experience and Company StandardsWelcome and greet guests and anticipate and address their needs.Interact with colleagues and guests professionally and promptly.Contribute to team goals.Always follow company policies and safety procedures.To Become a Guest Services Agent at MVW:Available to work various shifts, holidays, and both weekend days.Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.Specific job duties may differ by property, size of team, or facility.Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.