Front Desk Agent

Snowshoe Mountain Resort; Durbin (WV); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join as Front Desk Agents. This seasonal position offers a unique opportunity to engage with guests from around the world while providing exceptional service at a beautiful mountain resort. As the welcoming face of the resort, you will gain valuable experience in customer service, learn about the resort's offerings, and enjoy fantastic employee perks, including free skiing and discounts. If you are friendly, proactive, and ready to make a difference, this role is perfect for you!

Benefits

Affordable on-mountain employee housing

Free skiing and snowboarding privileges

Medical Benefits

401k plan

Discounted Friends and Family Lift Ticket Vouchers

30% off Snowshoe food & beverage

Pro Deals from top brands

Qualifications

• Ability to provide exceptional guest service and resolve issues.
• Technical knowledge of reservation and ticketing systems.

Responsibilities

• Learn and operate SMS & RTP systems for reservations.
• Provide guest services and manage front desk operations.
• Coordinate with staff for smooth daily operations.

Skills

Customer Service

Communication

Technical Knowledge

Education

High School Diploma or GED

Tools

SMS & RTP Systems

Job description

Seasonal (Seasonal)
Summer 2025!

Work, Play, Get Paid, and Enjoy the Perks!

• Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209
• Pay: $15.25 per hour
• Start Date: Mid-May with positions available through the summer season
• Seasonal: This position is available from Late May to the Beginning of October, aligning with our winter ski and summer bike seasons. Seasonal work involves temporary employment tied to specific times of the year
• Schedule: May require working early mornings, evenings, weekends, and holidays

Employee Perks:

• Housing: Affordable on-mountain employee housing available for rent.
• Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes!
• Medical Benefits - Minimal Essentials Coverage while employed
• 401k plan available to any employee over the age of 18
• Discounted Friends and Family Lift Ticket Vouchers
• 30% off Snowshoe food & beverage locations (excludes alcohol), 30% off soft goods like clothes, 15% off hard goods like skis at Snowshoe owned retail locations.
• Pro Deals from some of the industry's top brands such as North Face, Darn Tough, and many many more!

Why Work with Us?

As a Front Desk Agent, you'll be the welcoming face our guests see upon arrival at the mountain. We're looking for warm, friendly individuals who are enthusiastic about providing exceptional guest service. Stay informed about resort details, proactively resolve issues, and ensure guest satisfaction.

Meet people from around the world, immerse yourself in our exciting winter season, and take advantage of all the amazing employee perks we offer at the resort!

Job Responsibilities:

• Learn SMS & RTP Systems: Gain technical knowledge of reservation and ticketing systems.
• Understand Lodging: Familiarize yourself with 33 complexes and 1,200 rental units, including hotel rooms, condos, and private homes.
• Know Rates: Learn rate structures, including rack rates, discounts, and packages.
• Resort Knowledge: Understand lift tickets, ski rentals, lessons, adventure products, and special events.
• Guest Services: Confirm and book accommodations and activities, handle reservations, and provide information on options and rates.
• Handle Transactions: Reconcile daily transactions, including processing payments and balancing the cash drawer.
• Customer Service: Answer inquiries about activities, attractions, and general information.
• Confidentiality: Protect guest information and issue keys properly.
• Coordinate with Staff: Communicate with housekeeping and maintenance about room issues and guest needs.
• Maintain Operations: Keep the front desk organized, prepare for the next shift, and manage information displays.
• Team Contribution: Support team efforts and ensure smooth daily operations.

Education:

• High School Diploma or GED

All Information above is subject to change at any time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Snowshoe is an equal opportunity employer.