Front Desk Agent

Bridgeton; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is looking for a Front Desk Agent to join their vibrant team. This role is perfect for someone who thrives in a fast-paced environment and is passionate about providing exceptional guest experiences. As a Front Desk Agent, you will be the first point of contact for guests, ensuring a warm welcome and seamless check-in and check-out processes. Your responsibilities will include coordinating with housekeeping and maintenance teams, handling guest inquiries, and maintaining the lobby's appearance. If you have a flair for communication and a dedication to hospitality, this opportunity is a great fit for you.

Qualifications

• Knowledge of hotel operations and local area information.
• Ability to learn safety and emergency procedures.

Responsibilities

• Process guest check-ins and check-outs, verify reservations.
• Maintain a clean and organized front desk area.
• Assist with luggage, transportation, and other guest needs.

Skills

Professional communication skills

Knowledge of hotel operations

Ability to handle guest complaints

Clear verbal and written communication

Ability to perform physical tasks

Education

High school diploma or equivalent

Tools

PMS and CRM systems

Microsoft Word

Microsoft Excel

Job description

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About Us

A boutique Art Deco hotel in the heart of Greenwich Village, NYC. Known for its unique design, central location, and warm hospitality, Walker Hotel Greenwich Village features architecture inspired by the Georgian revival of the 1920s and interiors with Art Deco elements. The hotel showcases artwork by emerging local artists and celebrates the vibrant culture of Greenwich Village.

Job Details

• Level: Entry
• Location: Walker Greenwich Village - New York, NY
• Type: Full-Time/Part-Time
• Salary: $20.00/hour
• Category: Hospitality - Hotel

Description

We are seeking a Front Desk Agent to represent our hotel. Responsibilities include welcoming guests, assisting with check-in/out, handling guest requests, providing information about the hotel and local area, and maintaining the lobby's appearance. The role involves ensuring guests have a memorable experience and monitoring guest flow.

Essential Duties

1. Process guest check-ins and check-outs, verify reservations, and assign rooms.
2. Coordinate with housekeeping and maintenance teams.
3. Maintain a clean and organized front desk area.
4. Handle guest complaints professionally.
5. Assist with luggage, transportation, and other guest needs.
6. Respond to guest inquiries and requests promptly.
7. Conduct security walks.
8. Perform additional duties as assigned.

Requirements

• Knowledge of hotel operations and local area information.
• Professional communication skills.
• Ability to stand, walk, and perform physical tasks for extended periods.
• Ability to learn safety and emergency procedures.
• Understanding of cash and credit handling policies.
• Physical ability to handle objects up to 80 pounds and perform related physical activities.
• Clear verbal and written communication skills.

Qualifications

• High school diploma or equivalent.
• Ability to work in a fast-paced environment.
• Previous hospitality experience preferred.
• Knowledge of PMS and CRM systems preferred.
• Proficiency in Microsoft Word and Excel.
• Flexible schedule, including weekends and holidays.

We are an Equal Opportunity Employer committed to a discrimination-free workplace.