Front Desk Agent

Stayburroak; Ohio; On-site; USD 28,000 - 40,000; Full time

Job summary

A leading company in hospitality is seeking an upbeat Front Desk Agent to manage hotel guests' accommodation. Responsibilities include welcoming guests, managing reservations, and providing information about amenities. The role requires strong customer service skills and prior experience in a similar position.

Benefits

Medical and Dental Insurance

PTO

Competitive Pay

401(k) Retirement Savings Plan

Life Insurance

Disability Insurance

Hotel Room Discounts

Ongoing Training and Career Development

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role.
• Experience with hotel reservation software like OnQ or Opera.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Welcome guests upon arrival and assign rooms.
• Respond to clients’ complaints in a timely manner.

Skills

Customer service experience

Excellent communication skills

Organizational skills

Tools

OnQ

Opera

Job description

Job Summary: We are looking to add an upbeat Front Desk Agent to our team to manage all aspects of hotel guests' accommodation. You will welcome new guests, issue room keys, manage reservations, and provide information about rooms, rates, and amenities.

Benefits

• Medical and Dental Insurance
• PTO
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Hotel Room Discounts
• Ongoing Training and Career Development

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests by collecting necessary information (like contact details and stay dates)
• Welcome guests upon arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with housekeeping to ensure rooms are clean, tidy, and fully furnished
• Confirm group reservations and arrange personalized services for VIP guests and event attendees, such as wedding guests
• Upsell additional facilities and services when appropriate
• Maintain updated records of bookings and payments

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservation software like OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills

About Us: At Regency Hotel Management, hospitality is our core. Since 1965, we've been leaders in maximizing profit and creating asset value for clients. Our team provides thoughtful, hands-on guidance inspired by years of experience. We are continually growing and seeking motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.