Front Desk Agent

TPG Hotels and Resorts; North Carolina; On-site; USD 25,000 - 35,000; Part time

Job summary

Join a leading hospitality company as a Front Desk Agent, where you will be the first point of contact for guests. Your role will involve providing exceptional customer service, managing check-ins and check-outs, and ensuring a welcoming environment. This entry-level position offers part-time employment with various benefits, including health and dental insurance, 401(k), and hotel discounts. Ideal candidates will possess strong communication and organizational skills, along with a high school diploma.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k)

Paid Time Off

Employee Assistance

Hotel Discounts

Qualifications

• High school diploma or equivalent required.
• Excellent communication and organizational skills needed.

Responsibilities

• Welcome guests, assist with check-in, and verify reservations.
• Handle check-out procedures and process payments.
• Manage reservations, cancellations, and modifications.

Skills

Guest Service

Communication

Organizational Skills

Basic Accounting

Education

High School Diploma

Job description

Job Description for Front Desk Agent at TPG Hotels and Resorts

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

Responsibilities

• Greeting and Check-In: Welcome guests, assist with check-in, verify reservations, and provide information about services and policies.
• Check-Out and Payment: Handle check-out procedures, process payments, and resolve billing queries.
• Communication: Answer phone calls, direct inquiries, and respond to emails professionally.
• Reservation Management: Manage reservations, cancellations, and modifications accurately.
• Guest Services: Assist with requests, address concerns, and provide local recommendations.
• Administrative Tasks: Manage mail, maintain visitor logs, and organize files.
• Security: Monitor access, issue visitor badges, and follow security protocols.
• Cash Handling: Handle transactions securely and reconcile at shift end.
• Multi-Tasking: Manage multiple tasks efficiently.
• Collaboration: Coordinate with other departments for smooth operations.
• Emergency Response: Follow emergency procedures and assist guests and staff as needed.

Skills and Qualifications

High school diploma or equivalent; guest service skills; basic accounting; proficiency with office equipment; excellent communication; organizational skills; ability to remain calm under pressure.

Working Conditions & Physical Requirements

Extended standing, walking, climbing, bending, reaching, and lifting up to 50 lbs. Work primarily indoors in a hotel environment.

Benefits

Full-time benefits include health, dental, vision insurances, disability, life insurances, 401(k), paid time off, employee assistance, and hotel discounts. Part-time benefits also available.

Additional Information

Position level: Entry level. Employment type: Part-time. Industry: Hospitality. Roles may vary by location.