Home2 Suites Mooresville - Front Desk Agent

Aimbridge Hospitality; Mooresville (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent in Mooresville, NC. This entry-level role focuses on delivering exceptional guest service, effective communication, and multitasking. Enjoy a supportive team culture and a comprehensive benefits package after an initial waiting period.

Benefits

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Daily Pay

Hotel discounts

Online training

Management programs

Qualifications

• Experience in a hotel or related field preferred.

Responsibilities

• Provide outstanding service to guests.
• Effectively convey information and address guest inquiries.
• Manage multiple tasks including check-ins and check-outs.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

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About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running smoothly.

Join Our Team as a Front Desk Agent!

Key Skills/Responsibilities

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full-time positions are eligible for a benefits package including:

• Now offering Daily Pay! Ask your Recruiter for more details.
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Homey, comfortable suites minutes from Lake Norman. Located near downtown Charlotte and Lake Norman Regional Medical Center. Amenities include breakfast and WiFi, and pets are welcome. Our team-oriented culture emphasizes collaboration, support, and continuous improvement through daily meetings. We are part of a global hotel management company committed to diversity, employee growth, and excellent service. Benefits include hotel discounts, online training, management programs, and leadership development. Join us if you're looking to grow, succeed, and belong!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Hospitality

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