Front Desk Agent

Chartwell Hospitality; Charlotte (NC); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality company in Charlotte is seeking a Front Desk Agent who will be the first point of contact for guests. This role involves providing exceptional service, managing check-ins and check-outs, and ensuring a positive guest experience. The ideal candidate will possess strong communication skills and a problem-solving attitude, thriving in a fast-paced environment. Benefits include medical, dental, vision, and professional growth opportunities.

Benefits

Medical

Dental

Vision

Life

Long/Short Term

401-K

Supplemental Insurance

Professional Growth and Development Opportunities

Travel Discounts

Qualifications

• Excellent English communication skills required.
• Comfortable using a computer for check-ins and transactions.

Responsibilities

• Provide first impressions and exceptional service to guests.
• Welcome and serve guests in person and over the phone.
• Handle cash and credit card transactions accurately.

Skills

English Communication

Problem Solving

Job description

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will:

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone everyday.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.

Benefits

• Medical
• Dental
• Vision
• Life
• Long/Short Term
• 401-K
• Supplemental Insurance
• Professional Growth and Development Opportunities
• Compensation: Based on Experience
• Travel Discounts

Source: Chartwell Hospitality