Front Desk Agent

Crown Hotel & Travel Management; Knightdale (NC); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading hospitality company as a Front Desk Agent in Knightdale, NC. This part-time role involves managing guest reservations, providing information, and ensuring guest satisfaction. Ideal candidates will have strong communication skills and a high school diploma. Enjoy benefits like medical insurance and a vibrant company culture while embarking on a rewarding career in the hospitality industry.

Benefits

Insurance (Medical, Dental and Vision)

Supplemental Insurance

Enhanced Paid Time Off (PTO) Plan

Paid Training

Fantastic Company Culture

Qualifications

• Must have a basic working knowledge of a computer including word.
• Must display very good organization and time management skills.

Responsibilities

• Receiving accommodation reservations from visitors.
• Providing information to guests about the procedures, policies, and facilities of the hotel.
• Handling all customer concerns and queries.

Skills

Communication

Interpersonal Skills

Organization

Time Management

Education

High school diploma or equivalent

Tools

Computer

Job description

Join to apply for the Front Desk Agent role at Crown Hotel & Travel Management

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Join to apply for the Front Desk Agent role at Crown Hotel & Travel Management

Crown Hotel & Travel Management provided pay range

This range is provided by Crown Hotel & Travel Management. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$13.00/yr - $14.00/yr

Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry. MUST WORK WEEKENDS.

Part-Time

Benefits

• Insurance (Medical, Dental and Vision)
• Supplemental Insurance
• Enhanced Paid Time Off (PTO) Plan
• Paid Training
• Fantastic Company Culture
  
  

Job Responsibilities

• Receiving accommodation reservations from visitors
• Taking the details of all arriving guests including payment information
• Allocating rooms to all guests
• Providing information to guests about the procedures, policies, and facilities of the hotel
• Providing the guest with the necessary tourism information
• Handling all customer concerns and queries
• Issuing receipts to the guests
• Ensuring the safety and security of all guests
• Maintain all guest reservations in accordance with credit card security requirements
• Balance and properly account for cash drawer at the desk for each shift
• Maintain all training requirements as set forth by General Manager
• Assisting guests with safety deposit box forms and keys as outlined by GM
• Wear a provided uniform and name tag at all times on the property
• Perform routine cleaning throughout the work area
• Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
• Smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel
• Respond to guest’s requests for immediate repairs
• Report lost-and-found items in accordance with hotel procedures
• All other assigned duties
  
  

Qualifications/Requirements

• High school diploma or equivalent
• Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
• Must display very good organization and time management skills
• Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
• Must be able to regularly lift and carry up to 20 pounds without assistance
• To always maintain a high standard of personal hygiene and appearance
  
  

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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