Front Desk Agent at Residence Inn Raleigh Downtown

Summit Hospitality Group, Ltd.; Raleigh (NC); On-site; USD 25,000 - 35,000; Part time

Job summary

A leading hospitality group is seeking a Front Desk Agent for their Residence Inn in Raleigh Downtown. The role involves providing exceptional service to guests, managing check-ins and check-outs, and maintaining hotel standards. The ideal candidate will have experience in guest services and a friendly demeanor. Flexibility in working hours is essential, including weekends and evenings. Full-time employees enjoy benefits after 90 days, including personal and vacation time.

Benefits

Personal time after 90 days

Insurance benefits after 90 days

Vacation time

Qualifications

• Experience in front desk or guest services preferred.
• Ability to work under pressure while maintaining professionalism.

Responsibilities

• Provide prompt, courteous customer service.
• Resolve issues efficiently and ensure guest satisfaction.
• Assist during breakfast and social events when available.

Skills

Customer Service

Communication

Leadership

Education

High School Diploma or GED

Job description

Front Desk Agent at Residence Inn Raleigh Downtown

Join to apply for the Front Desk Agent at Residence Inn Raleigh Downtown role at Summit Hospitality Group, Ltd.

Job Overview

Part-time with potential to move to Full-time

Shift: 3pm-11pm

Summary

At Summit Hospitality Group hotels, the Front Desk Agent works directly with guests to check-in and check-out, providing exceptional service in accordance with brand standards for Marriott, Hyatt, and Hilton. Adheres to all corporate and brand quality standards.

Prerequisites/Qualifications

• Experience in front desk or guest services preferred (Hilton, Hyatt, Marriott).
• Ability to work under pressure while maintaining a professional and friendly demeanor.
• High School Diploma or GED.
• Proficiency in hotel computer operations for reservations, reports, and guest services.
• Flexible to work various shifts and weekends.
• Leadership by example.

Responsibilities

• Work 30-40 hours weekly, including weekends and evenings; hours beyond 40 require prior approval.
• Provide prompt, courteous customer service, answering questions and greeting guests.
• Maintain professionalism even with challenging guests.
• Resolve issues efficiently and follow up to ensure guest satisfaction.
• Explain internet and entertainment access during check-in.
• Keep the lobby clean and stocked with informational materials.
• Provide local information and directions.
• Follow safety and security policies.
• Attend required training sessions.
• Assist during breakfast and social events when available.
• Post guest accounts accurately and promptly.
• Assist with ordering supplies and invoice coding.
• Promote brand loyalty and company values.

Work Environment

• Flexible schedule, including nights and weekends.
• Ability to stand, sit, reach, and lift up to 30 lbs.
• Operate computers and hotel equipment efficiently.
• Work in a fast-paced, team-oriented environment requiring patience and good communication.

Benefits for Full-time Employees

• Personal time after 90 days.
• Insurance benefits after 90 days.
• Vacation time.

Equal Opportunity Employment

Summit Hospitality Group is an EOE, providing equal employment opportunities regardless of race, color, sex, religion, disability, national origin, veteran status, genetic information, sexual orientation, gender identity, or age (18+).