Candlewood Suites Durham - Front Desk Agent

Aimbridge Hospitality; Durham (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

A leading hospitality company is looking for a Front Desk Agent at Candlewood Suites Durham. This role is crucial for enhancing guest experiences through excellent customer service and effective communication. Responsibilities include managing guest interactions, handling reservations, and ensuring a smooth operation at the front desk. The ideal candidate will have a high school diploma, experience in hospitality, and knowledge of hotel management software. Enjoy a vibrant community and attractive benefits package.

Benefits

Daily Pay options

Medical, Dental, and Vision insurance

Disability and Life Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• Experience in hospitality preferred.

Responsibilities

• Provide outstanding service with a friendly demeanor.
• Convey information effectively and address inquiries promptly.
• Assess situations quickly to resolve guest concerns.

Skills

Customer Service

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

hotel management software

Microsoft Office

Job description

Candlewood Suites Durham - Front Desk Agent

Join us to apply for the Candlewood Suites Durham - Front Desk Agent role at Aimbridge Hospitality.

About the Role

The Front Desk Agent is the key to our guest experience, providing excellent customer service and communication to ensure a seamless and welcoming stay for all guests. This role involves managing guest interactions and maintaining the smooth operation of the front desk.

Responsibilities

• Customer Service: Provide outstanding service with a friendly, warm demeanor. Aim to enhance guest satisfaction.
• Communication: Convey information effectively, address inquiries promptly, and communicate clearly with guests and team members.
• Problem-Solving: Assess situations quickly to resolve guest concerns efficiently.
• Multitasking: Handle reservations, check-ins, and check-outs simultaneously.
• Financial Skills: Understand and work with basic financial information and arithmetic.

Requirements

• High school diploma or equivalent; experience in hospitality preferred.
• Knowledge of hotel management software and Microsoft Office.

Benefits

Full-time employees are eligible for a benefits package after an initial period, including:

• Daily Pay options
• Medical, Dental, and Vision insurance
• Disability and Life Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Location & Community

Located in Durham, NC, near RDU Airport, Research Triangle Park, Duke University, and UNC. Enjoy nearby attractions like Sarah P. Duke Gardens and the North Carolina Museum of Life and Science, with access to vibrant nightlife and sporting events.