Front Desk Agent

The Eliza Jane Hotel; New Orleans (LA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

PTO exchange

Medical benefits

Maternity/paternity leave

Pet insurance

401k matching

Student loan repayment

Other benefits

Job summary

The Eliza Jane Hotel in New Orleans seeks a Front Desk Clerk to warmly welcome guests, assign rooms and guide arrivals through a smooth check-in process.

You will inform guests about rates, amenities and payment methods, verify cards on file or collect at arrival, and handle check-out with a courteous, professional approach. This role requires a personable demeanor, attention to detail, and the ability to stand for long periods while delivering outstanding guest service in a busy, historic hotel.

Qualifications

• Must be friendly, approachable and personable.
• Strong communication and problem-solving abilities.
• Attention to detail in processing guest information.
• Ability to stand for extended periods while assisting guests.
• Excellent time management to handle check-ins and requests.

Responsibilities

• Welcome guests upon arrival and assign rooms
• Perform all check-in and check-out tasks
• Provide information about hotel, rooms, rates and amenities
• Inform guests about payment methods and verify cards
• Respond to requests promptly and professionally

Skills

Guest relations

Communication

Attention to detail

Stand for long periods

Time management

Job description

Both a step back in time and an experience of modern style and luxury, The Eliza Jane sits at the crossroads of New Orleans' culture and industry. Mirroring the unique diversity and divergent character of our city, this is a place where centuries-old history has bred an unmistakable spirit.

Requested Tasks

• Welcome guests upon their arrival and assign rooms
• Provide information about hotel, available rooms, review their rate and amenities available on property with all guests during the check in process
• Inform guests about payment methods and verify their credit cards on file or collect upon arrival
• Perform all check-in and check-out tasks
• Respond to requests in a timely and professional manner

Requested Capabilities

• Approachable and personable personality
• Patient and understanding with guests' needs and requests
• Eye for detail
• Sense of urgency to fulfill requests and resolve issues
• Ability to stand for extended periods at a time

Benefits and Perks

• accommodating PTO/PTO exchange
• medical/dental/vision benefits
• maternity/paternity leave
• pet insurance
• company-matched dependent care & 401k
• student loan repayment program
• a wide range of additional ancillary benefits

The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.