Front Desk Agent

Highgate; Deptford Township (NJ); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to provide exceptional service to guests. This part-time role requires a friendly demeanor and strong communication skills, as you'll assist guests with check-ins, inquiries, and ensure a smooth experience during their stay. You'll be part of a dynamic team, working in a fast-paced environment where your contributions directly impact guest satisfaction. If you're passionate about hospitality and enjoy engaging with people, this opportunity is perfect for you!

Qualifications

• High School diploma or equivalent required.
• Experience in hospitality or related fields preferred.
• Effective verbal and written communication skills.

Responsibilities

• Answer guest inquiries regarding restaurants and transportation.
• Handle check-ins and checkouts courteously and efficiently.
• Complete shift tasks and checklists promptly.

Skills

Customer Service

Communication Skills

Multitasking

Problem-Solving

Computer Skills

Education

High School Diploma

College Coursework in Related Field

Tools

Front Desk Computer System

Job description

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Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties exceeds $20B in asset value and generates over $5B in revenue. The company offers expertise throughout all stages of the hospitality property cycle, from planning and development to recapitalization or sale. Highgate develops bespoke hotel brands and utilizes industry-leading revenue management tools to optimize performance and asset value. The executive team comprises some of the most experienced hotel management leaders, making Highgate a trusted partner for top ownership groups and major hotel brands. The company’s offices are located in London, New York, Dallas, and Seattle.

Compensation Type: Hourly

Location: Fairfield Inn Deptford, 1160 North Hurffville Road, Deptford, NJ 08096

Overview

• This is a part-time position working Friday, Saturday, and Sunday from 4 PM to 10 PM. The Front Office Agent provides attentive, courteous, and efficient service to guests during check-in, their stay, and checkout, while maximizing room revenue and occupancy.

Responsibilities

• Answer guest inquiries regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages, and promotions listed in the Red Book.
• Familiarize with all in-house groups.
• Monitor closed out and restricted dates.
• Gather necessary information for room reservations and follow rate-quoting procedures.
• Understand hospitality terminology.
• Know emergency procedures and assist as needed.
• Handle check-ins and checkouts courteously and efficiently.
• Use proper radio etiquette when communicating with staff.
• Operate the relevant aspects of the Front Desk computer system.
• Complete shift tasks and checklists promptly.
• Perform reports such as bucket check, room rate verification, and housekeeping.
• Balance and prepare shift paperwork according to hotel standards.
• Promote and market guest programs and promotions.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

Qualifications

• College coursework in a related field is helpful.
• Experience in hospitality or related fields preferred.
• High School diploma or equivalent required.
• Computer skills required.
• Customer service experience preferred.
• Maintain a friendly and professional demeanor.
• Effective verbal and written communication skills.
• Ability to multitask and prioritize.
• Consistent attendance and grooming standards.
• Compliance with hotel standards and regulations.
• Problem-solving skills and initiative.
• Ability to handle confidential information.
• Cross-training in hotel operations is a plus.
• Perform other duties as assigned by management.

Additional Details

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality