Front Desk Agent

River Link Hotels; New London (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Hilton Garden Inn Mystic/Groton is seeking a Front Desk Agent to be the guests’ first contact, handling check-in/out, reservations and information on rooms, rates, and amenities. A strong customer service mindset and prior hotel experience are desired.

Responsibilities include greeting guests, managing bookings, and coordinating with housekeeping to ensure rooms are ready, while providing a smooth, memorable stay and addressing inquiries promptly.

Qualifications

• Experience in front desk or reception in a hotel.
• Familiar with hotel reservation systems.
• Knowledge of travel sites like Booking and TripAdvisor.
• Strong customer service, communication and organization skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay).
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with housekeeping to ensure rooms are clean and ready for guests.
• Confirm group reservations and arrange services for VIPs and events.
• Upsell additional facilities and services when appropriate.
• Maintain updated records of bookings and payments.

Skills

Hotel front desk experience

Reservations software

Travel sites knowledge

Customer service

Communication & organization

Tools

Hotel reservations software

Job description

Hilton Garden Inn Mystic/Groton is hiring for a hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Holidays and Weekends Required