Front Desk Agent - Full Time

Edgewater Missoula; Missoula (MT); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Free meals per shift

Travel discount program

Health benefits

Dental and Vision benefits

401(k) with company match

PTO and holidays

Life insurance

Wellness program

Employee-focused environment

Job summary

Averill & Hilton Hotels in Missoula, MT is seeking a Guest Services Agent to greet guests, register them in our system and assist with check-out while delivering outstanding service.

You will use the property management system, answer questions, upsell hotel services, handle inquiries and relay messages to guests, contributing to guest satisfaction and financial profitability.

Qualifications

• Minimum one year of customer service experience.
• Must be 21 years old with a valid driver’s license.
• Proficient with computers; MS Word, Excel and Outlook.
• Excellent grooming and professional demeanor.

Responsibilities

• Greet guests and complete the registration process using the hotel system.
• Assist guests with check-out, process payments and related tasks.
• Provide information on rooms, rates, packages, and local area.
• Upsell hotel services to maximize occupancy.
• Respond to inquiries and resolve guest issues promptly.
• Receive and relay messages to guests.
• Handle guest complaints and negotiate solutions.

Skills

Customer service

Communication

Positive attitude

Teamwork

Adaptability

MS Office

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What are we looking for?

A Guest Service Agent is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Proficiency with computers and program, including Microsoft Work, Excel and Outlook
• Minimum one year of customer service experience required.
• Must be 21 years old with a valid drives license.

What we offer

• Competitive salary and incentives
• Free meal per shift and other food discounts
• Averill & Hilton Hotels travel discount program
• Health benefits
• Dental and Vision benefits
• 401(k) with company match
• PTO and Holiday pay
• Basic Life Insurance and optional Supplemental Insurance
• Wellness Program
• Employee and guest focused environment