Front Desk Agent

White Lodging Services, Inc.; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality company in Nashville to create unforgettable memories for guests. You will provide exceptional service, ensuring guest satisfaction while fostering meaningful connections. Enjoy a supportive environment for personal and professional growth.

Benefits

Comprehensive Medical, Dental, and Vision Insurance

Vacation and Paid Time Off (PTO)

Wellness benefits

DailyPay option

Tuition Reimbursement Program

Discounts on hotel rooms, dining, and entertainment

401(k) savings plan

Qualifications

• Previous hospitality experience is helpful but not required.

Responsibilities

• Provide the highest quality of service to guests.
• Check guests in and out efficiently.
• Respond effectively to guest concerns.

Skills

Communication

Customer Service

Flexibility

Teamwork

Positive Attitude

Job description

Summary:

At White Lodging, we understand that hospitality is about how you make people feel. Join us to create unforgettable memories for our guests by providing exceptional service and fostering meaningful connections. We offer an environment that supports your personal and professional growth, allowing you to be your best self and bring the virtue of hospitality to life.

Responsibilities

1. What You'll Do
2. Provide the highest quality of service to guests, anticipating and exceeding their expectations.
3. Check guests in and out efficiently and courteously.
4. Follow all cash handling and accounting procedures, including hotel credit and check cashing procedures.
5. Develop knowledge of hotel staff, services, hours, room locations, rates, amenities, and surroundings.
6. Assist in maintaining lobby and entrance cleanliness.
7. Ensure security and confidentiality of guest and hotel information.
8. Respond effectively to and resolve guest concerns or complaints.
9. Perform other duties as assigned.

What You'll Bring

1. Strong communication skills.
2. A passion for customer service.
3. Flexibility and adaptability to various situations.
4. Team-oriented attitude.
5. Outgoing personality with a positive attitude.
6. Previous hospitality experience is helpful but not required.
7. Ability to stand and move quickly for extended periods; availability to work weekends and holidays as needed.

Other Information

• Comprehensive Medical, Dental, and Vision Insurance.
• Vacation and Paid Time Off (PTO).
• Wellness benefits including counseling and virtual doctor visits.
• Option for DailyPay to choose when you get paid.
• Tuition Reimbursement Program.
• Discounts on hotel rooms, dining, and entertainment.
• A 401(k) savings plan.

White Lodging is an equal opportunity employer committed to diversity and inclusion.

Location Code: 2567