Front Desk Agent

The Joseph, a Luxury Collection Hotel, Nashville; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Front Desk Agent to join their team. This role is crucial in creating memorable experiences for guests, where your passion for exceptional service will shine. You will be the welcoming face of the hotel, ensuring that every guest feels valued and taken care of. With a focus on efficiency and guest satisfaction, you'll manage check-ins, answer inquiries, and maintain a polished appearance in an upscale environment. Join a vibrant team dedicated to providing unparalleled service in a beautifully designed hotel that reflects the rich culture of Nashville.

Benefits

Medical/Dental/Vision

Company paid Life insurance

401K

Paid Time Off

Free Meals during work

Discounted room benefits

Free parking

Qualifications

• Strong customer service orientation with a focus on guest satisfaction.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Welcome guests and ensure a smooth check-in and check-out process.
• Answer phone calls and assist guests with inquiries and requests.

Skills

Customer Service

Communication Skills

Multitasking

Problem Solving

Education

High School Diploma

Job description

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Who You Are
You love being the person others can rely on, the "go-to". You're great at anticipating needs, and others feel like you're always one step ahead because what they need is done before they even have to ask. You like to stay busy, and when guest traffic slows, you always find other work to be done. Practical and approachable, you take pride in a well-groomed appearance while working in an upscale environment.

What You Do
You welcome every guest to the hotel with a smile, and as an ambassador for the hotel, you make sure they are taken care of with a sense of urgency. Check ins and check outs, answering phone calls, taking orders, and holding conversations are all part of your day to day.

Where You Work
The Joseph, a Luxury Collection Hotel, Nashville, re-imagines the hotel experience. The hotel's modern expression is informed by the city's diverse maker-culture and is as focused on integrating the work of Nashville's artisans, chefs and craftsmen as it is that of its musicians. The Joseph's art program - incorporating both the local works of Tennessee artists and works from one of the world's most renowned art collections - deepens the hotel's offering and roots it firmly in Nashville for guests and visitors alike. Featuring 297 thoughtfully designed rooms and suites, as well as 22,000 square feet of event and meeting space, The Joseph will exceed the expectations of varied guests. In addition to impeccable service, The Joseph offers countless chances to enjoy unique and memorable experiences. From the front door to the rooftop, The Joseph is full of opportunities to encounter the unexpected.

Why You're Here
Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel, and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do.

Benefits

• Medical/Dental/Vision
• Company paid Life insurance
• 401K
• Paid Time Off
• Free Meals during work
• Discounted room benefits
• Free parking

Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law - Notice of Applicant Rights Under the Law.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality

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