Front Desk Agent

Highgate; Nashville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a premier hospitality company as a Front Desk Agent at a luxury hotel in Nashville. This role is perfect for those passionate about providing exceptional guest experiences and ensuring every visitor feels welcomed. You'll be the face of the hotel, managing check-ins and check-outs, and ensuring guests' needs are met with a sense of urgency. With a focus on integrating local culture and artistry, the hotel offers a unique environment to work in. If you thrive in a fast-paced setting and love making a difference in guests' lives, this opportunity is for you.

Benefits

Medical/Dental/Vision

Company paid Life insurance

401K

Paid Time Off

Free Meals during work

Discounted room benefits

Free parking

Qualifications

• Strong customer service skills and a passion for hospitality.
• Ability to anticipate guest needs and provide exceptional service.

Responsibilities

• Welcome guests with a smile and ensure their needs are met.
• Handle check-ins, check-outs, and answer phone calls.

Skills

Customer Service

Communication Skills

Problem Solving

Time Management

Education

High School Diploma

Job description

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Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Compensation Type: Hourly

Location: The Joseph Hotel - Nashville

Overview:
The Joseph, a Luxury Collection Hotel, Nashville, re-imagines the hotel experience. The hotel's modern expression is informed by the city's diverse maker-culture and is as focused on integrating the work of Nashville's artisans, chefs and craftsmen as it is that of its musicians. The Joseph's art program - incorporating both the local works of Tennessee artists and works from one of the world's most renowned art collections - deepens the hotel's offering and roots it firmly in Nashville for guests and visitors alike. Featuring 297 thoughtfully designed rooms and suites, as well as 22,000 square feet of event and meeting space, The Joseph will exceed the expectations of varied guests. In addition to impeccable service, The Joseph offers countless chances to enjoy unique and memorable experiences. From the front door to the rooftop, The Joseph is full of opportunities to encounter the unexpected.

Why You’re Here:
Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel, and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do.

Benefits:

• Medical/Dental/Vision
• Company paid Life insurance
• 401K
• Paid Time Off
• Free Meals during work
• Discounted room benefits
• Free parking

Responsibilities:
You welcome every guest to the hotel with a smile, and as an ambassador for the hotel, you make sure they are taken care of with a sense of urgency. Check ins and check outs, answering phone calls, taking orders, and holding conversations are all part of your day to day.

Qualifications:
You love being the person others can rely on, the "go-to". You're great at anticipating needs, and others feel like you're always one step ahead because what they need is done before they even have to ask. You like to stay busy, and when guest traffic slows, you always find other work to be done. Practical and approachable, you take pride in a well-groomed appearance while working in an upscale environment.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality