Overnight Front Desk Agent

Omni Hotels & Resorts; Nashville (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking a Night Auditor to oversee night-time front desk operations. This role is crucial for ensuring financial transactions are verified and balanced while maintaining exceptional guest service. The ideal candidate will thrive in a dynamic environment and possess strong customer service and organizational skills. Join a team that values respect, gratitude, and empowerment, and enjoy competitive wages, benefits, and growth opportunities in a vibrant location. If you are passionate about serving others, this is the perfect opportunity for you.

Benefits

Competitive Wages

Paid Time Off

Hotel Stay Discounts

Comprehensive Training

Mentoring

Qualifications

• Excellent customer service and problem-solving skills are essential.
• Prior guest service experience in a hotel front office is preferred.

Responsibilities

• Prepare and distribute daily reports and balance daily postings.
• Engage actively with guests, providing personalized service.

Skills

Customer Service

Problem-Solving

Communication Skills

Organizational Skills

Education

High School Diploma

Prior Guest Service Experience

Tools

Opera

GoConcierge

Synergy

SALTO

Job description

Location

Nashville Hotel

The Omni Nashville Hotel was specially created to be an authentic expression of Nashville’s vibrant music culture. Located across from the new Music City Center, the hotel offers a unique experience, fully integrated with the expansion of the Country Music Hall of Fame and Museum. Situated on Fifth Avenue between Demonbreun and Korean Veterans Blvd, the hotel features modern design elements that reflect Nashville’s character, using natural materials, exposed steel, and regional limestone. The multi-story hotel shares meeting and entertainment spaces with the expanded museum and includes additional restaurants and retail venues in downtown Nashville.

Our associates enjoy a dynamic work environment, comprehensive training, mentoring, and pride in working for a company known for exceptional service. We foster a culture of respect, gratitude, and empowerment. If you are friendly, motivated, and passionate about serving others, Omni Nashville may be your ideal workplace.

Job Overview

Omni Nashville Hotel offers competitive wages, benefits, growth opportunities, paid time off, and hotel stay discounts. If you love hospitality and serving others, apply today!

Position Summary

The Night Auditor oversees and coordinates all night-time front desk and audit functions, executes computer maintenance requirements, and ensures all financial transactions for the day are verified and balanced.

Responsibilities

1. Prepare and distribute daily reports.
2. Accurately prepare VIP, complimentary, house use rooms, and out-of-order lists.
3. Conduct backup procedures for Opera and nightly drop tape.
4. Handle Express checkouts ensuring their completion.
5. Complete the third shift Night Audit checklist.
6. Balance daily postings and revenue.
7. Communicate effectively with all departments through “Wrap-Up” emails.
8. Assist in resolving front office deficiencies and document errors in cash handling.
9. Prepare and send the Daily Audit Report (DAR).
10. Ensure nightly transmission of credit card transactions through Opera.
11. Be familiar with check-in/check-out procedures, policies, and all relevant systems (Opera, GoConcierge, Synergy, SALTO, radios, fire panel).
12. Understand hotel rate plans, amenities, facilities, and local attractions.
13. Follow safety, security, and confidentiality policies.
14. Engage actively with guests, providing personalized service and exceeding expectations.

Qualifications

1. Excellent customer service and problem-solving skills.
2. Strong communication, computer, and organizational skills.
3. Prior guest service experience, preferably in a hotel front office.
4. Ability to work various shifts, including weekends and holidays.
5. Physical ability to lift up to 30 pounds and stand or walk for extended periods.

Omni Hotels & Resorts is an equal opportunity employer. For assistance applying, contact [e-mail].