Overnight Front Desk Agent

Omni Hotels and Resorts; Nashville (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

Ein innovatives Hotel in Nashville sucht einen Night Auditor, der für die Überwachung und Koordination der Nachtrezeption verantwortlich ist. In dieser spannenden Rolle sind Sie das Bindeglied zwischen Gästen und Hotel, während Sie sicherstellen, dass alle finanziellen Transaktionen genau und effizient verwaltet werden. Sie genießen ein dynamisches Arbeitsumfeld, das auf Respekt und Empowerment basiert, und haben die Möglichkeit, in einem Unternehmen zu arbeiten, das für seinen außergewöhnlichen Service bekannt ist. Wenn Sie leidenschaftlich daran interessiert sind, anderen zu helfen und eine Karriere im Gastgewerbe anzustreben, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

Wettbewerbsfähige Gehälter

Wachstumschancen

Bezahlter Urlaub

Hotelaufenthalt-Rabatte

Qualifications

• Exzellente Kundenservice- und Problemlösungsfähigkeiten erforderlich.
• Starke Kommunikations- und Organisationsfähigkeiten erforderlich.

Responsibilities

• Überwachung und Koordination aller Funktionen an der Rezeption in der Nacht.
• Vorbereitung und Verteilung täglicher Berichte und Listen.

Skills

Kundenservice

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Education

Erfahrung im Gastgewerbe

Erfahrung an der Rezeption

Tools

Opera

GoConcierge

Synergy

SALTO

Job description

Location

Nashville Hotel

The Omni Nashville Hotel was specially created to be an authentic expression of Nashville’s vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd., the hotel features modern design elements inspired by Nashville’s character, including natural materials, exposed steel, and regional limestone. The multi-story hotel shares meeting and entertainment spaces with the expanded museum and offers additional restaurants and retail venues in downtown Nashville. Our associates enjoy a dynamic work environment, comprehensive training, mentoring, and the pride of working for a company known for exceptional service. We foster a culture of respect, gratitude, and empowerment. If you are friendly, motivated, and passionate about serving others, Omni Nashville could be your ideal workplace.

Job Description

Omni Nashville Hotel offers competitive wages, benefits, growth opportunities, paid time off, and hotel stay discounts. If you love hospitality and serving others, apply today!

We are seeking a Night Auditor to oversee and coordinate all night front desk and audit functions, perform computer maintenance, and verify and balance all financial transactions for the day.

Responsibilities

1. Prepare and distribute daily reports as directed.
2. Accurately prepare VIP, complimentary, house use, and out-of-order room lists.
3. Conduct backup procedures for Opera and drop tape nightly.
4. Handle Express checkouts ensuring their completion.
5. Complete the third shift Night Audit checklist.
6. Balance daily postings and revenue.
7. Communicate effectively with all departments via “Wrap-Up” emails.
8. Understand front office standards and assist in resolving deficiencies.
9. Document errors made by cash handling auditors.
10. Prepare and send out the Daily Audit Report (DAR) to relevant team members.
11. Ensure nightly transmission of credit card transactions through Opera.
12. Be familiar with check-in/check-out procedures and policies.
13. Act as a liaison between guests and the hotel, protecting confidential information and guest room keys according to SOPs.
14. Understand and execute Ideal Services duties and emergency procedures.
15. Follow up on guest requests and concerns, adhering to service recovery processes.
16. Execute all Moments of Service scenarios to standard.
17. Be familiar with all relevant systems and equipment (Opera, GoConcierge, Synergy, SALTO, radios, fire panel).
18. Understand hotel rate plans and make rate changes accordingly.
19. Be aware of hotel amenities and facilities.
20. Coordinate with other departments (PBX, Guest Services, Housekeeping, F&B, Banquets, Sales, Engineering, Purchasing).
21. Familiar with local attractions and businesses.
22. Perform cash handling processes accurately.
23. Recognize the importance of Medallia scores and maintain Four Diamond Standards of service.
24. Provide excellent phone etiquette and assist guests in locating hotel areas.
25. Follow safety and security policies, report incidents, and complete required training.
26. Maintain a professional appearance and uphold confidentiality and asset protection.
27. Greet guests warmly, actively engage, and aim to exceed expectations by delivering personalized service using the Power of One.

Qualifications

1. Excellent customer service and problem-solving skills.
2. Strong communication, computer, and organizational skills.
3. Professional appearance, attitude, and performance.
4. Prior guest service experience, preferably in a hotel front office.
5. Ability to work various shifts, including weekends and holidays.
6. Physical ability to lift up to 30 pounds, stand, walk, or sit for extended periods.
7. Repetitive motion with telephone/computer use.

Omni Hotels & Resorts is an equal opportunity employer. The EEO Law poster and related policies are available online. For accommodations during the application process, contact [e-mail].