Front Desk Agent - Soho House Nashville

Soho House & Co; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent in Nashville. You will be the first point of contact for members and guests, ensuring excellent service and managing inquiries. Ideal candidates are proactive, detail-oriented, and capable of multitasking in a fast-paced environment. Enjoy competitive pay, benefits, and opportunities for career development.

Benefits

Health Care

401K

Paid Time Off

Free Meals During Shifts

Qualifications

• At least 1 year of experience in a similar or customer-facing role.
• Detail-oriented with excellent communication skills.

Responsibilities

• Serve as the primary point of contact for members, guests, and staff.
• Perform concierge duties including booking cars and restaurant reservations.
• Handle accounting inquiries, including billing and receipts.

Skills

Customer Service

Multitasking

Problem Solving

Communication

Tools

OpenTable

Salesforce

Google Sheets

Opera

Job description

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The role…

At Soho House, the Front Desk Agent assists with checking members in to the property and hotel guests into their rooms, streamlining inquiries, managing risks, and handling other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at the end of a shift. You should be familiar with the property layout, special offers, restaurant/F&B options, and amenities such as the gym, spa, and shared workspace.

A successful Front Desk Agent is hospitable, proactive, capable of multitasking, and maintains professionalism in demanding and fast-paced environments.

Main Duties

1. Serve as the primary point of contact for members, guests, and staff, ensuring all visitors receive top-notch service from entry to departure.
2. Perform concierge duties including booking cars, tickets, restaurant, and spa reservations.
3. Answer emails and inquiries via digital portals; handle printing/scanning documents for members and guests.
4. Stay updated on operational hours, reservation policies, and communicate changes to all departments.
5. Handle accounting inquiries, including billing, receipts, refunds, and safe-keeping of lost credit cards.
6. Discuss amenities, room types, rates, and availability, and suggest preferences to enhance revenue and guest experience.
7. Support members and guests with valet and luggage storage via support staff.
8. Participate in daily shift briefings with good phone etiquette and team collaboration.

Required Skills/Qualifications

1. At least 1 year of experience in a similar or customer-facing role.
2. Ability to multitask, handle high-volume calls, and respond professionally and promptly.
3. Familiarity with systems like OpenTable, Salesforce, Google Sheets, or Opera.
4. Strong problem-solving and conflict resolution skills.
5. Detail-oriented with excellent communication skills.
6. Flexible schedule including nights, weekends, and holidays.

Physical Requirements

1. Ability to work on your feet for at least 8 hours and handle objects with hands.
2. Capability to move quickly around the club and lift at least 40 pounds.
3. Occasional kneeling, bending, crouching, and climbing.

Why work with us...

Soho House offers competitive pay, benefits, and career development opportunities, including health care, 401K, paid time off, and international growth prospects. We promote community impact through mentoring, outreach, and sustainability initiatives. Employees can participate in various training, events, and enjoy free meals during shifts.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Hospitality
• Industry: Hospitality