Front Desk Agent

Cape Rey Carlsbad Beach, A Hilton Resort & Spa; Carlsbad (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Hotel Discounts

Medical Coverage

401K Match

Paid Time Off

Job summary

Cape Rey Carlsbad Beach, A Hilton Resort & Spa in Carlsbad, California, is seeking a Front Desk Agent to warmly welcome guests, manage check-ins/outs, and provide local guidance. You will handle payments, assist with reservations, and ensure a seamless first impression for every guest.

Ideal candidates have strong communication, cash handling, and computer skills, plus a customer-service mindset. This full-time, on-site role offers a fast-paced, guest-centric environment at a premier Hilton

Qualifications

• High school diploma or equivalent.
• Prior cash handling experience is required.
• Excellent communication skills are essential.
• Proficient computer skills and multitasking ability.
• Willingness to work weekends and holidays.
• Strong problem-solving and guest-service orientation.
• Experience in customer service is preferred.
• Knowledge of hotel operations is a plus.

Responsibilities

• Greet and welcome guests with a warm, friendly attitude.
• Efficiently check-in and check-out guests with accuracy.
• Provide information about hotel facilities and local attractions.
• Respond to inquiries and resolve issues promptly and professionally.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill requests.
• Maintain a clean, organized front desk area.
• Assist with reservations and administrative tasks.

Skills

Cash handling

Exceptional communication

Computer skills

Multitasking

Guest service

Problem solving

Teamwork

Education

High school diploma or equivalent

Job description

Property Description

Cape Rey Carlsbad Beach, A Hilton Resort & Spa, nestled along the stunning coastline of Carlsbad, California, is looking for talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a luxurious beachfront resort that offers unparalleled hospitality experiences. With positions available in front desk, housekeeping, food and beverage, spa, and more, there are abundant opportunities for career growth and advancement. Our resort boasts breathtaking ocean views, modern amenities, and a serene atmosphere, creating a truly exceptional work environment. As a member of the Cape Rey Carlsbad Beach team, you'll have the chance to provide top-notch service to our discerning guests, work in a collaborative and inclusive team, and be a part of a world-class Hilton brand. Join us in creating memorable experiences and become a valued member of our team at Cape Rey Carlsbad Beach, A Hilton Resort & Spa!

Overview

Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact.

Responsibilities:

• Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
• Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
• Maintain the cleanliness and organization of the front desk area.
• Assist in administrative tasks, such as answering phone calls and handling reservations.

Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment.

Qualifications

• High school diploma or equivalent
• Prior cash handling experience necessary
• Exceptional communication skills
• Very good computer skills
• Ability to work flexible hours including weekends and holidays
• Strong problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Experience in customer service is preferred
• Knowledge of hotel or resort operations is a plus

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD $20.00 - USD $20.00 /Hr.