Front Desk Agent | Full-Time

Davidson Hospitality Group; California (MO); On-site; USD 36,000 - 38,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Paradise Point Resort and Spa in San Diego, California, is seeking a Front Desk Agent to warmly welcome guests and ensure smooth check-ins and check-outs. You will handle inquiries, offer local recommendations, and coordinate with hotel departments to deliver outstanding hospitality.

The role requires excellent communication, cash handling experience, and familiarity with hotel PMS systems; a flexible schedule including evenings and weekends is expected, with competitive hourly pay and resort

Qualifications

• Previous front desk experience in hospitality is preferred.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Proficiency with hotel property management systems (PMS).
• Strong problem-solving and multi-tasking abilities.
• Willingness to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Provide exceptional customer service and create a positive first impression for guests.
• Efficiently manage front desk check-ins and check-outs with accuracy.
• Respond promptly to guest inquiries and resolve issues professionally.
• Assist guests with local recommendations and information about hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area and handle transactions.

Skills

Communication skills

Cash handling

PMS experience

Problem solving

Organizational skills

Multi-tasking

Flexibility schedule

Education

High School diploma or equivalent

Tools

Hotel PMS software

Job description

Property Description

Paradise Point Resort and Spa is a picturesque, waterfront resort nestled on a private island in San Diego, California, offering a serene and idyllic work environment. As a job applicant, joining the team at Paradise Point Resort and Spa means being part of a premier luxury resort known for its stunning views, lush gardens, and world-class amenities. The resort boasts a range of exciting employment opportunities, from front-of-house positions to behind-the-scenes roles, providing a diverse and rewarding career path. With its focus on delivering exceptional guest service, Paradise Point Resort and Spa offers employees the chance to hone their hospitality skills while working in a breathtaking location. The resort is committed to fostering a positive and inclusive work culture, providing opportunities for growth and development, and creating a welcoming and supportive team environment. Joining the team at Paradise Point Resort and Spa presents a unique opportunity to be part of a prestigious resort that epitomizes relaxation, luxury, and unparalleled guest experiences.

Overview

Are you a friendly and outgoing Front Desk Agent with a passion for creating memorable guest experiences? Join our hospitality team as a Front Desk Agent and be the welcoming face of our hotel establishment.

Summary

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle front desk guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Join our team and embark on a rewarding Front Desk Agent career in hospitality, where you can make a difference in our guests' stay.

Qualifications

• Previous experience in a front desk customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software (PMS) systems
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD 25.89 - USD 27.25 /Hr.