Front Desk Agent | Part-Time

Paradise Point Resort & Spa; San Diego (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Dental & Vision Coverage

Teledoc service

Job summary

Paradise Point Resort & Spa, a premier waterfront resort in San Diego, seeks a Front Desk Agent to greet guests and ensure a memorable stay. You will handle check-in/check-out, assist with requests, and provide recommendations for local attractions and dining.

The role requires cash handling experience, strong communication, and proficiency with hotel PMS systems. A high school diploma is required, and flexible scheduling including evenings, weekends, and holidays is expected.

Qualifications

• Front desk experience in hotel/resort settings preferred.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Ability to stay calm under pressure and resolve issues professionally.
• Proficiency with hotel PMS systems is required.
• Strong organizational and multitasking abilities.
• Willingness to work flexible shifts including evenings, weekends, and holidays.
• High School diploma or equivalent required.

Responsibilities

• Provide exceptional guest service and create a positive first impression.
• Manage front desk check-in/check-out accurately and efficiently.
• Respond to guest inquiries and resolve issues with professionalism.
• Advise guests on local attractions, dining, and resort amenities.
• Coordinate with other departments for seamless guest experiences.
• Maintain a neat, organized front desk area and handle transactions.

Skills

Front desk experience

Cash handling

Communication skills

Problem solving

Multi-tasking

Organizational skills

Education

High School diploma or equivalent

Tools

PMS software

Job description

Property Description

Paradise Point Resort and Spa is a picturesque, waterfront resort nestled on a private island in San Diego, California, offering a serene and idyllic work environment. As a job applicant, joining the team at Paradise Point Resort and Spa means being part of a premier luxury resort known for its stunning views, lush gardens, and world-class amenities. The resort boasts a range of exciting employment opportunities, from front‑of‑house positions to behind‑the‑scenes roles, providing a diverse and rewarding career path. With its focus on delivering exceptional guest service, Paradise Point Resort and Spa offers employees the chance to hone their hospitality skills while working in a breathtaking location. The resort is committed to fostering a positive and inclusive work culture, providing opportunities for growth and development, and creating a welcoming and supportive team environment. Joining the team at Paradise Point Resort and Spa presents a unique opportunity to be part of a prestigious resort that epitomizes relaxation, luxury, and unparalleled guest experiences.

Overview

Are you a friendly Front Desk Agent with a passion for creating memorable guest experiences? Join our hospitality team as a Front Desk Agent and be the welcoming face of our hotel establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary:

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently manage front desk check-in and check-out processes, ensuring accuracy and operational efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Provide guest assistance and recommendations regarding local attractions, dining options, and resort amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay.

Qualifications

• Previous front desk experience or customer service role in a hotel, resort, or hospitality environment required
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and hotel property management software (PMS) experience required
• Outstanding organizational and multitasking skills
• Flexible schedule availability including evenings, weekends, and holidays required for front desk hotel operations
• High School diploma or equivalent

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD $25.89 - USD $27.25 /Hr.