Front Desk Agent

Casino Queen, Inc.; Missouri; On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the hospitality sector is seeking a dedicated Front Desk Agent. This role requires providing exceptional service to guests, timely check-ins/outs, and maintaining positive relations. Candidates should possess a high school diploma and preferred hotel experience, enhancing the guest experience in a vibrant casino environment.

Benefits

Tuition Reimbursement

401k with company match

Comprehensive health packages

Paid Time Off

Shift Differential for late hours

Qualifications

• Preferred experience with hotel operating systems.
• Previous experience with computers.
• Hotel experience preferred.

Responsibilities

• Perform professional and timely check-in and check-out processes.
• Ensure consistent high-quality service to guests.
• Maintain knowledge of hotel occupancy and special events.

Skills

Customer Service

Communication

Problem Solving

Education

High school diploma or equivalent

Job description

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Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company. The starting pay for this position is $16.50 per hour.

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Tuition Reimbursement

401k with company match

Comprehensive health packages, including a free option for Full-time Team Members

Paid Time Off

Shift Differential offered starting from 10pm until 6 am

Essential Functions

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Reasonable accommodations may be made to enable a team member with disabilities to perform the essential functions.

• Build guest and team member positive relations.
• Participates in departmental and company meetings.
• Ensure consistent high-quality service to all our team members and guests.
• Perform a friendly, professional, and timely check in and checkout processes for arrivals and departures.
• Assigns guest accommodations in accordance with procedures and SOPs.
• Answer phones within 3 rings while following the company phone script.
• Accurately take messages for guest and initiate actions as needed.
• Ensure proper ID and a form of payment is obtained during guest check in.
• Create and update guest reservations upon request based on hotel availability.
• Follows room availability and reports any issues to supervisor.
• Handles assigned bank in accordance to established internal controls and performs accurate account postings to guest folios.
• Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation.
• Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
• Able to articulate all amenity offerings of the hotel including catering, rooms, packages, and F&B outlets.
• Brings any problems to the attention of the manager or supervisor on duty.
• Must proactively prioritize needs and effectively manage resources.
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party.
• Performs related duties as assigned.
  
  
  

Qualifications

• High school diploma or equivalent required.
• Experience with hotel operating systems preferred. ]
• Previous experience with computers is preferred.
• Hotel Experience preferred.
  
  
  

WORKING ENVIRONMENT & PHYSICAL EFFORTS

• The hospitality industry is a 24 Hour 365-day operation.
• This position will primarily be indoors under controlled temperatures.
• Occasional exposure to outdoor climates
• Occasional: standing, walking, lifting up to 30 pounds
• Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands
• Speech and Vision abilities are required.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Gambling Facilities and Casinos

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