Front Desk Agent

HEI Hotels & Resorts; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant team as a Front Desk Agent at HEI Hotels & Resorts in Philadelphia, where you will be responsible for providing exceptional customer service to guests during their stay. This includes welcoming arrivals, managing check-ins and check-outs, and addressing guest inquiries. If you possess strong communication skills and a commitment to hospitality, apply today to become a part of a dedicated team committed to exceeding guest expectations.

Benefits

Competitive Medical and Dental programs

401(k) Savings Plan with matching funds

Hotel discounts

Paid time off for vacation and sick leave

Pet insurance

Qualifications

• Hotel experience preferred.
• Effective verbal and written communication skills.
• Ability to deal effectively with customers and resolve conflicts.

Responsibilities

• Greet customers with a friendly and sincere welcome.
• Complete the registration process by entering and retrieving information.
• Field guest complaints and resolve issues efficiently.

Skills

Customer service

Communication

Patience

Teamwork

Job description

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About Us

Excellent service is a tradition at the Cambria Hotel Philadelphia Downtown Center City. Our facility has 223 guest rooms and 1,700 square feet of flexible space, as well as on site catering options. With dedicated associates, locally inspired designs and access to little luxuries we are poised to exceed our guest’s every need. Why work at Cambria Hotel Philadelphia? We are located in the heart of the city of brotherly love! We are a fun, energetic and enthusiastic team that has a passion for delivering outstanding service. Monthly employee celebrations with tasty treats and raffles as well as amazing hotel discounts are just a few of the great benefits our associates receive. Do you want to become a part of this excellent team and have fun at work? If you answered YES then apply TODAY to join our Cambria Hotel Philadelphia family!

About Us

Excellent service is a tradition at the Cambria Hotel Philadelphia Downtown Center City. Our facility has 223 guest rooms and 1,700 square feet of flexible space, as well as on site catering options. With dedicated associates, locally inspired designs and access to little luxuries we are poised to exceed our guest’s every need. Why work at Cambria Hotel Philadelphia? We are located in the heart of the city of brotherly love! We are a fun, energetic and enthusiastic team that has a passion for delivering outstanding service. Monthly employee celebrations with tasty treats and raffles as well as amazing hotel discounts are just a few of the great benefits our associates receive. Do you want to become a part of this excellent team and have fun at work? If you answered YES then apply TODAY to join our Cambria Hotel Philadelphia family!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Essential Duties And Responsibilities

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs.
• Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank.
• Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
• Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.
  
  

Qualifications And Skills

• Hotel experience preferred.
• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
  
  

Compensation

Salary Range: $18.00 - $19.00 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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