Front Desk Agent

CoralTree Hospitality; St. Louis (MO); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent to join their team at the Magnolia Hotel St. Louis. The ideal candidate will emphasize warmth and personal service to create memorable experiences for guests, ensuring they feel welcomed and well-informed during their stay. Prior experience in customer service is appreciated, and flexibility with a fast-paced work environment is essential for success.

Qualifications

• Previous experience in customer service is preferred.
• Excellent communication skills required, both verbal and written.
• Flexible schedule and ability to adapt to various situations.

Responsibilities

• Welcome guests and assist with check-in/out processes.
• Address guest needs and resolve complaints to ensure a positive experience.
• Promote hotel services and share knowledge of available amenities.

Skills

Flexibility

Customer Service

Communication

Multi-Tasking

Job description

Join to apply for the Front Desk Agent role at CoralTree Hospitality.

Overview
You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check-in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests at Magnolia Hotel St. Louis. #magnolia

Responsibilities
Enthusiastically welcome our guests, anticipate their needs, assist them with check-in and check-out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.

Qualifications
Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences. People Person. The best part of serving others is creating guest experiences that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Travel Arrangements and Hospitality

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