Front Desk Agent 3PM11PM andor 11PM7AM

Quality inn & Suites/ SWB Hospitality LLC; Hannibal (MO); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hospitality company seeks a positive and friendly Front Desk Agent to provide exceptional service to hotel guests. Responsibilities include assisting with check-in/check-out, coordinating with housekeeping, and addressing guest inquiries. Ideal candidates are outgoing, communicate well, and possess problem-solving skills.

Benefits

Employee discounts

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English, knowledge of other languages is a plus.

Responsibilities

• Assist guests with check-in and check-out processes.
• Maintain communication with housekeeping staff.
• Take reservations and answer questions via phone, email, and in-person.

Skills

Communication

Customer-focused orientation

Problem resolution

Job description

Benefits:

Employee discounts

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

Monitor the maintain knowledge of hotel operations and activities

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of guest rooms

Ensure compliance with health and quality standards

Qualifications

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds