Front Desk Agent - Hotel Indigo, El Paso

Palette Hotels; El Paso (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

Palette Hotels in El Paso, TX is seeking a Front Desk Agent to warmly welcome guests from check-in to check-out. You will uphold service standards, handle guest requests, and collaborate with team members to deliver a seamless experience.

Ideal candidates will have a positive attitude, strong communication, and IT proficiency, with the flexibility to work Day and Night shifts in a fast-paced hospitality environment. Bilingual Spanish skills are a plus.

Qualifications

• Positive attitude and communication are essential.
• Commitment to high-level customer service.
• Excellent grooming standards.
• Flexibility to respond to various work situations.
• Willingness to work Day and Night shifts.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Address guest requests and resolve issues promptly.
• Coordinate with Night Auditor on front desk tasks.
• Generate nightly reports as required.
• Communicate guest needs to relevant departments.

Skills

Positive attitude

Good communication

Customer service

Grooming standards

Day/Night shift flexibility

Tools

IT proficiency

Job description

Essential Duties and Responsibilities

As a Front Desk Agent, hours of operation mid‑shift and evening‑shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check‑in through check‑out. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Ensure that all Guest complaints are managed, recorded, and resolved promptly
• Support the Night Auditor with all Front Desk and accounting related duties
• Produce nightly reports, as required
• Inform Departments of special requests, early/late departures, room changes and other Guest requests
• Maintain good communication and work relationships in all hotel areas
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required

Serve your role and Team in an environmentally‑conscious manner.

Required Skills and Requisites

Front Desk Agents are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Flexible work schedule Day Shift and Night Shift

Job Requirements

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Two years Front Desk experience
• Knowledge of the hospitality industry
• High level of IT Proficiency
• Able to speak and understand Spanish

At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team‑based culture where people make the difference.

Palette Hotels is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.

Palette Hotels policies also provide for a drug‑free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.

Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit Everify website.