Front Desk Agent

CSM Corporation; Minneapolis (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Guest Service Representative in Minneapolis. This role involves ensuring guest satisfaction through excellent service, managing check-ins and check-outs, and providing information about hotel amenities and local attractions. Candidates should have a high school diploma and at least one year of guest service experience, with strong communication skills and attention to detail.

Benefits

Health insurance

Dental insurance

Vision insurance

401(k)

Tuition reimbursement

Paid time off

Hotel discounts

Qualifications

• At least 1 year of guest service experience, preferably in hospitality.
• Ability to lift, push, and pull up to 25 pounds occasionally.
• Ability to move throughout the hotel for extended periods.

Responsibilities

• Anticipates and responds to guests in a friendly manner.
• Processes check-ins and check-outs, verifies billing, creates reservations.
• Drives sales by up-selling rooms and amenities.

Skills

Excellent verbal communication skills

Attention to detail

Customer-focused

Reliable attendance

Education

High school diploma or GED

Job description

Job Description

This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction, and exceeding their expectations. Adheres to the company’s standards of quality and professionalism.

• Anticipates and responds to guests in a friendly and positive manner.
• Provides the highest level of service.
• Processes check-ins and check-outs, verifies billing, creates reservations, and handles special requests.
• Assists guests by knowing hotel property details, local attractions, and hotel outlet hours.
• Works as a team player to meet guest needs and supports other departments when necessary.
• Follows the company guest service recovery program.
• Utilizes proper selling techniques to maximize room revenues.
• Monitors room availability, adheres to booking policies, and manages restrictions.
• Drives sales by up-selling rooms and amenities.
• Handles cash and financial transactions following company procedures.
• Uses equipment properly and follows cost control measures.
• Plans, organizes, and prioritizes work to meet volume requirements.
• Complies with company rules, department procedures, and policies.
• Attends all required meetings.
• Maintains a clean and safe work environment in compliance with regulations.
• Adheres to procedures for guest and associate incidents.
• Knows hotel emergency procedures.

Qualifications

• High school diploma or GED required.
• At least 1 year of guest service experience, preferably in hospitality.

Skills and Abilities

• Excellent verbal communication skills.
• Attention to detail, customer-focused, able to perform in a fast-paced environment.
• Reliable attendance.
• Ability to lift, push, and pull up to 25 pounds occasionally.
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods.

CSM Corporation offers a comprehensive benefits package including health, dental, vision insurance, life and disability coverage, 401(k), tuition reimbursement, voluntary benefits, paid time off, hotel discounts, and more. For part-time or on-call benefits, contact [e-mail].

This description outlines the general responsibilities and expectations. Duties may vary by location and brand. All employees are expected to perform their duties positively, respectfully, and safely. This document does not constitute an employment contract. Management may modify duties as needed.

CSM Corporation is an equal opportunity employer, providing employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status, or other protected status.