Front Desk Agent - AC Hotel MPLS Downtown

Sage Restaurant Group; Minneapolis (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality seeks a Front Desk Agent to enhance guest experiences at a modern hotel in downtown Minneapolis. This role involves greeting guests, managing check-ins and check-outs, and ensuring smooth operations at the front desk. You will utilize your customer service skills and attention to detail to provide timely information and resolve guest concerns. With a strong emphasis on creating a welcoming atmosphere, you will play a vital role in maintaining the hotel's reputation for excellence. Join a team that values creativity and community service while enjoying various perks, including hotel discounts and comprehensive benefits.

Benefits

Marriott Discounts Worldwide

Sage Hotel and Restaurant Discounts

Medical Insurance

Vision Insurance

Dental Insurance

401k

Discounted Parking

Access to Public Transit

Qualifications

• Customer service experience is essential for this role.
• High school diploma or equivalent is required.

Responsibilities

• Greet guests and handle check-in procedures efficiently.
• Facilitate guest departures and maintain accurate records.
• Respond to inquiries and manage cash transactions.

Skills

Customer Service

Cash Handling

Mathematical Aptitude

Organizational Skills

Fluency in English

Education

High School Diploma or Equivalent

Tools

FOSSE

Computerized Cash Register Systems

Job description

Front Desk Agent - AC Hotel MPLS Downtown Minneapolis, Minnesota

AC Hotels encompass Spanish roots, European soul, and a global mindset. A timelessly modern hotel at an unusually smart value lifestyle brand. The AC Hotel by Marriott Minneapolis is located in downtown Minneapolis at the intersection of 4th and Hennepin, across 4th Street from the Minneapolis Public Library. This 9-story, 245-key hotel features an AC lounge and bar, AC library, media salons, meeting space, a boardroom, and a fitness center, connecting to the City skyway system.

Sage Hospitality is set to hire for the AC Hotel Minneapolis Downtown. You will bring a creative spirit that makes this AC Marriott come to life, while precisely managing operations to keep the hotel profitable.

Job Overview

Respond professionally and courteously to arriving, departing, and in-house guests by providing accurate and timely information and services. Handle telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.

Responsibilities

1. Greet guests and complete check-in procedures daily using manual and computerized methods to ensure guest satisfaction and room requests are met.
2. Facilitate guest departures (check-out) by following established procedures to close guest accounts and prepare rooms for the next guest.
3. Calculate and post monies, receipts, guest accounts, and credit transactions accurately, maintaining precise hotel records.
4. Answer inquiries and accept reservations in person and by phone, communicating hotel rates and information accurately, and using suggestive selling techniques to increase occupancy and revenue.
5. Maintain good customer relations by staying informed about hotel and area functions to respond timely and knowledgeably to guest questions and concerns.
6. Operate PBX equipment for incoming and outgoing calls, schedule wake-up calls, and assist with guest paging for efficient service.
7. Control cash transactions at the front desk and manage personal bank responsibilities as per hotel policy.
8. Maintain a friendly, cheerful, and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

FOSSE experience preferred

Knowledge/Skills

High school mathematical aptitude, knowledge of cash handling procedures, and familiarity with computerized cash register systems. Experience in customer service, fluency in English, tactfulness in handling stressful situations, organizational skills, and attention to detail are required.

Physical Demands

Must be able to read written communications and operate computers, calculators, and telephones. The role involves prolonged standing, occasional bending, kneeling, carrying, and lifting up to 25 lbs. Ability to reach all hotel areas and work in a climate-controlled environment is necessary.

The Perks

Marriott discounts worldwide, Sage hotel and restaurant discounts across the US, medical, vision, dental insurance for full-time associates, 401k, discounted parking, and easy access to public transit. We foster a culture of belonging, creativity, and community service, setting new standards in hospitality.