Front Desk Agent - AC Hotel MPLS Downtown

Sage Hospitality Group; Minneapolis (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to join their dynamic team at a premier hotel in downtown Minneapolis. This role is perfect for someone with a passion for customer service and a knack for multitasking in a fast-paced environment. As a Front Desk Agent, you will be the first point of contact for guests, ensuring their satisfaction through efficient check-in and check-out processes. This exciting opportunity offers a chance to work in a vibrant hotel atmosphere while providing exceptional service and support to guests. If you thrive in a collaborative setting and enjoy creating memorable experiences, this position is for you.

Benefits

Marriott Discounts Worldwide

Sage Hotel & Restaurant Discounts

Medical Insurance

Vision Insurance

Dental Insurance

401k

Discount Parking

Easy Transit Access

Qualifications

• Experience in customer service and dealing directly with the public.
• Mathematical aptitude and cash handling knowledge.

Responsibilities

• Greeting guests and completing check-in procedures.
• Handling cash transactions accurately and maintaining records.
• Responding to inquiries and accepting reservations.

Skills

Customer Service

Cash Handling

Mathematical Aptitude

Multitasking

Problem Solving

Education

High School Diploma or Equivalent

Tools

FOSSE

Computerized Cash Registers

Job description

Front Desk Agent - AC Hotel MPLS Downtown

Join us as a Front Desk Agent at AC Hotel MPLS Downtown with Sage Hospitality Group.

About the Hotel: The AC Hotel by Marriott Minneapolis is located in downtown Minneapolis at the intersection of 4th and Hennepin, across from the Minneapolis Public Library. This 9-story, 245-key hotel features the AC lounge and bar, AC library, media salons, meeting spaces, a boardroom, and a fitness center, connecting to the City skyway system. Sage Hospitality aims to hire a creative spirit to bring this hotel to life while managing operations profitably.

Responsibilities include:

• Greeting guests and completing check-in procedures to ensure satisfaction and room requests are met.
• Facilitating guest departures and closing guest accounts efficiently.
• Handling cash transactions accurately and maintaining precise hotel records.
• Responding to inquiries and accepting reservations via in-person and phone interactions, using suggestive selling to increase occupancy.
• Maintaining good customer relations by staying informed about hotel and area events.
• Operating PBX equipment for calls, wake-up services, and guest paging.
• Controlling cash transactions and maintaining responsibility for personal bank.
• Exhibiting a friendly, cheerful, and courteous demeanor at all times.

Qualifications:

• High School diploma or equivalent.
• FOSSE experience preferred.
• Mathematical aptitude, cash handling knowledge, and experience with computerized cash registers.
• Experience in customer service and dealing directly with the public.
• Fluent in English, both spoken and written.
• Ability to handle stressful situations tactfully.
• Highly organized with attention to detail and multitasking skills.

Physical Demands: Must be able to read, operate computers and phones, follow instructions, stand for 90% of shift, and occasionally lift up to 25 lbs.

Environment: Indoor, climate-controlled work station, primarily standing.

Perks: Marriott discounts worldwide, Sage Hotel & Restaurant discounts, medical, vision, dental insurance, 401k, discount parking, and easy transit access.

Compensation: USD $19.00 per hour.

Additional Details:

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Management and Hospitality