Front Desk Agent

Hyatt Place Minneapolis/Downtown; Minneapolis (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k Plan

Job summary

Hyatt Place Minneapolis/Downtown is seeking a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable guest experiences in downtown Minneapolis. You will be the face of the hotel, handling reservations and guest requests with precision and a friendly attitude.

The role emphasizes strong communication, multitasking, and the ability to juggle check-ins, check-outs, and daily tasks while maintaining service standards.

Qualifications

• High school diploma or equivalent is required; hotel/related field experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest service, check-ins, check-outs, and guest requests handled with professionalism.
• Communicate clearly with guests and team to ensure smooth operations.
• Think quickly to resolve issues and turn challenges into positive guest experiences.
• Manage reservations and financial details while keeping front desk organized and efficient.

Skills

Guest Service

Communication

Quick-Thinking

Multitasking

Education

High School Diploma or Equivalent

Hotel Management Software

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information Connected to the city’s indoor footbridge skyway system, this hotel is located in downtown Minneapolis and offers an indoor pool and free WiFi. Every room at Hyatt Place Minneapolis/Downtown provides a 42-inch flat-screen HDTV, small refrigerator and coffee maker. A work desk with an ergonomic chair is also included. 24/7 Gallery Market offers flatbreads, hot appetizers or to-go sandwiches and bottled beverages 24-hours a day. Guests can enjoy premium coffee, beer or wine from Coffee to Cocktails bar. A 24-hour fitness center and 24‑hour business center are available for all guests. There are also meeting facilities at the property. Minneapolis Convention Center and Target Field are both less than a mile away from the hotel. University of Minnesota is a 10-minute drive away.

Application deadline for Colorado positions: