Front Desk Agent

The Pfister Hotel; Milwaukee (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a premier luxury hotel in downtown Milwaukee as a Front Desk Agent, where your gracious service and impeccable style will shine. This role is essential in creating exceptional experiences for guests, from greeting them upon arrival to ensuring their needs are met throughout their stay. With a rich history and a commitment to excellence, this iconic hotel offers a dynamic work environment and opportunities for career growth. Enjoy benefits like meal discounts, early wage access, and comprehensive health insurance. Be part of a team that values hospitality and strives to exceed guest expectations every day.

Benefits

Free Meal Every Shift

Room Discounts

Discounts at Restaurants and Spas

Discounted Parking

Two for One Movie Coupons

Paid Time Off

Medical, Dental, and Vision Insurance

401k with Employer Match

Qualifications

• Previous hotel or front desk experience is preferred.
• Ability to stand for the entire shift and move throughout the front office.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Check guests in and out of rooms and handle guest requests.

Skills

Customer Service Skills

Communication Skills

Conflict Resolution

Patience and Tact

Education

High School Diploma or Equivalent

Tools

OPERA Hospitality Software

Job description

Description

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for a Front Desk Agent to be a part of our team and continue its iconic legacy. As a Front Desk Agent you will greet our guests and welcome them to return for future stays, while providing them with prompt and courteous service. The way our guests are treated, largely impacts their experience here; so, if you are a person with a smile on your face, this position is great for you!

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.

What you will be doing:

• Greet and welcome guests as they arrive at the hotel.
• Check guests in and out of rooms.
• Input and retrieve information routinely from computer system to communicate guest requests. Make appropriate selection of rooms based on guests' needs.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Respond to guest requests and questions regarding area or hotel, outlet information and services as well as handle guest issues and report complaints to management.
• Promptly answer the phone in a professional and clear manner.
• Maintain cash handling accuracy including responsibility for House Bank.
• Other duties as assigned.

What we are looking for:

• Previous hotel, receptionist, front desk, or related administrative experience strongly preferred.
• Must have availability to work a variety of shifts including Mornings, mid-day, evenings.
• Previous experience with OPERA or other Hospitality Property Management Software strongly preferred.
• Excellent customer service skills and communication are required.
• Ability to stand for the entire shift and move throughout the front office to continuously perform essential job functions.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergencies.
• High school diploma or equivalent required.

What's in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
• Discounted parking
• "Two for one" movie theater coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another while maintaining your service with the company
• Early wage access
• Paid time off
• Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match

About us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an equal opportunity employer.