Front Desk Agent (Part time, $16/hr)

Aimbridge Hospitality; Town of Texas (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking hotel management firm as a Front Desk Agent, where your outstanding customer service skills will shine. This role involves greeting guests, managing reservations, and ensuring a pleasant stay. You will be part of a dynamic team in a stylish hotel set in a scenic area, known for its excellent amenities and local attractions. Enjoy a supportive work environment that values excellence and offers comprehensive benefits, including health coverage and paid time off. If you are passionate about hospitality and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Daily Pay

Health Coverage

Disability Insurance

Paid Time Off

Employee Assistance

Retirement Plans

Qualifications

• High School diploma or equivalent required; college coursework in a related field is helpful.
• Experience in a hotel or related field preferred.

Responsibilities

• Greet and welcome guests at the front desk.
• Handle guest inquiries and requests efficiently and courteously.
• Maintain high standards of personal appearance and grooming.

Skills

Customer Service

Multi-tasking

Clear Communication

Problem Solving

Active Listening

Education

High School Diploma

College Coursework in Related Field

Tools

Microsoft Office Suite

Job description

Front Desk Agents are responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include:

• Registering guests and making or modifying reservations
• Handling hotel operator and concierge duties
• Providing attentive, courteous, and efficient service to all guests before arrival and throughout their stay
• Maximizing room revenue and occupancy

Responsibilities

Qualifications:

• High School diploma or equivalent required; college coursework in a related field is helpful
• Experience in a hotel or related field preferred
• Positive and upbeat personality with a desire to deliver outstanding customer service
• Ability to multi-task, be detail-oriented, and problem-solve effectively
• Clear communication skills
• Ability to evaluate options quickly and accurately
• Work well under stress and high-pressure situations
• Effective in handling workplace problems, including anticipating, preventing, and resolving issues
• Active listening skills to understand and clarify issues raised by guests and coworkers
• Ability to work with financial data and perform basic arithmetic functions
• Operational knowledge of Microsoft Office suite
• Willingness and ability to work varied schedules including evenings, nights, weekends, and holidays
• Understanding of hotel products and guest services
• Ability to contribute to a positive work environment

Responsibilities:

• Approach all guest and staff interactions in a friendly, service-oriented manner
• Maintain high standards of personal appearance and grooming
• Maintain regular attendance as per hotel scheduling
• Comply with hotel policies and standards for safe and efficient operations
• Greet and welcome guests at the front desk
• Operate the telephone switchboard and meet performance standards
• Handle guest inquiries and requests efficiently and courteously
• Establish good communication and teamwork with colleagues and other departments
• Be familiar with rates, packages, promotions, and in-house groups
• Take reservations following proper procedures
• Operate and understand all relevant front desk computer systems
• Log and deliver packages, mail, messages, and other items as needed
• Use proper radio etiquette when communicating with staff
• Assist with guest requests such as luggage, newspapers, messages, or amenities
• Stay informed about hotel amenities, local attractions, and events
• Perform additional duties as assigned, including maintaining cleanliness and safety standards

Property Details

The hotel is located 30 miles northeast of Dallas, featuring stylish rooms, outdoor pool, fitness center, and a large conference center, situated in a scenic area with various attractions nearby.

Company Overview

Aimbridge Hospitality manages over 1,550 hotels worldwide, fostering a culture of service and excellence. Benefits for full-time employees include daily pay, health coverage, disability insurance, paid time off, employee assistance, and retirement plans.

About the Company

An independent hotel management firm focused on delivering superior investment returns through management, development, renovation, and consulting services for hotels and resorts.