Front Desk Agent

Crestline Hotels & Resorts; Town of Texas (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to provide exceptional service and support to guests. This role involves assisting with check-ins and check-outs, managing guest inquiries, and ensuring a positive experience for all visitors. The ideal candidate will possess strong communication skills and a commitment to guest satisfaction. Join a dynamic team where your contributions will be valued and rewarded, and take the first step toward a fulfilling career path in the hospitality industry.

Qualifications

• At least one year of experience in a similar hotel role.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out processes.
• Resolve guest complaints and ensure satisfaction.
• Maintain knowledge of hotel services and operations.

Skills

Guest Relations

Complaint Resolution

Basic Computer Skills

Communication Skills

Education

High School diploma or GED

Job description

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Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

• Front Desk Supervisor
• Front Desk Manager
• Front Office Manager
• Operations Manager
• Assistant General Manager
• General Manager
• Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of busyness or time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge of all hotel features/services, hours of operation, room rates, special packages, promotions, daily house count, expected arrivals/departures, and scheduled group activities.
• Obtain assigned bank and ensure accuracy of contracted monies; keep the bank secure at all times.
• Answer department telephone within 3 rings, using proper greeting and etiquette.
• Process all guest check-ins, verify registration information, and obtain backup payment information.
• Direct Bell Person to escort guests and transport luggage.
• Handle overbooked or walk-in guests.
• Accept and record wake-up call requests, monitor and distribute guest faxes, and communicate guest information to relevant departments.
• Resolve discrepancies on room status with Housekeeping, process check-outs, and handle vouchers, paid-outs, and miscellaneous charges.

Education and Experience

• High School diploma or GED.
• At least one year of experience in a similar hotel role.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability.