Front Desk Agent

THesis Hotel Miami; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant team at a distinguished hotel in Miami, where your passion for hospitality can shine. As a Front Desk Agent, you'll create memorable experiences for guests, ensuring their stay is exceptional from check-in to check-out. This role offers a supportive environment with opportunities for growth and development, all while being part of a culturally rich community. If you thrive in dynamic settings and are eager to contribute to a team that values excellence, this is the perfect opportunity for you.

Benefits

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Local discounts

Employee rates on hotel stays

Ongoing training programs

Qualifications

• Friendly and professional demeanor with excellent communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet and welcome guests, creating a positive first impression.
• Handle check-ins and check-outs efficiently.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Job description

Join to apply for the Front Desk Agent role at THesis Hotel Miami.

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About Us
Welcome to Pyramid Global Hospitality, where people come first. We value our employees and are dedicated to creating a supportive, inclusive environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in employee development, benefits, and meaningful relationships.

We offer comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. We also provide ongoing training to help our team build skills and advance their careers. With over 230 properties worldwide, Pyramid Global Hospitality encourages growth and success for all employees.

Check out this video for more about our company!

Location Description:
Welcome to THesis Hotel Miami, a distinguished property in our portfolio. Located in vibrant Miami, Florida, our hotel features 245 stylish guest rooms and 15,432 sq ft of meeting space, ideal for guests and staff alike.

We pride ourselves on outstanding service and memorable experiences. Working here means being part of a dynamic, supportive team in a lively, culturally rich environment. We offer diverse roles in guest services, food and beverage, housekeeping, wellness, sales, and more.

Join us and be part of a community that values teamwork, professionalism, and excellence. We provide comprehensive training to ensure success. If you are passionate about hospitality, explore career opportunities at THesis Hotel Miami and apply today.

Overview

About Us: Pyramid Global Hospitality manages award-winning, premium-brand hotels in vibrant cities. We believe in the power of hospitality and seek individuals to help us bring this virtue to life. Join us to foster personal growth and be your best self.

What You'll Do

1. Greet and welcome guests, creating a positive first impression.
2. Handle check-ins and check-outs efficiently, ensuring guest satisfaction.
3. Manage reservations, answer inquiries, and address complaints promptly.
4. Maintain a clean, organized front desk area.
5. Provide accurate information about the hotel, rooms, rates, and amenities.
6. Process payments and manage cash transactions accurately.
7. Coordinate with housekeeping and maintenance for smooth operations.
8. Promote teamwork and contribute to a friendly, safe work environment.
9. Perform other duties as assigned.

What We Offer

• Competitive salary and benefits.
• Opportunities for career growth and advancement.
• A supportive, dynamic team environment.
• Ongoing training and development programs.

Qualifications

What You'll Bring:

• A friendly, professional demeanor with excellent communication skills.
• Strong organizational skills and attention to detail.
• A passion for customer service with a positive attitude.
• Ability to multitask and stay calm under pressure.
• Experience in hospitality or customer service is a plus but not required.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Restaurants