Front Desk Agent (Overnight)

KW PROPERTY MANAGEMENT AND CONSULTING; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk Agent to provide exceptional customer service during overnight shifts. This role involves greeting guests, maintaining high service standards, and coordinating with office staff to ensure a smooth operation. The ideal candidate will possess strong communication and organizational skills, with a preference for bilingual abilities. Join a dynamic team where your contributions will enhance the experience of residents and guests alike, all within a supportive work environment that values your efforts.

Qualifications

• Must have at least six months of related experience or training.
• Bilingual in English/Spanish may be required at some locations.

Responsibilities

• Greet guests professionally and maintain high customer service standards.
• Document daily activities and report maintenance issues.

Skills

Customer Service

Communication Skills

Organizational Skills

Bilingual (English/Spanish)

Education

High School Diploma or GED

Some College Preferred

Tools

Computer Software Proficiency

Job description

Join to apply for the Front Desk Agent (Overnight) role at KW PROPERTY MANAGEMENT AND CONSULTING.

Schedule: Wednesdays and Thursdays 11pm-7:30am, Fridays and Saturdays 7pm-7:30am.

The front desk team member provides information and resources for residents and guests to ensure a meaningful visit. This role acts as a key employee liaison, delivering exceptional customer service.

Duties And Essential Functions

• Greet all guests professionally upon entry, maintaining high customer service standards.
• Coordinate with office staff to update all unit owner information in the database.
• Use proper phone etiquette for all calls, ensuring clarity and professionalism.
• Report violations of Rules and Regulations observed at any time.
• Familiarize with fire alarm system operations and report incidents to management.
• Respond to emergencies by contacting police or fire departments as needed.
• Follow all policies and procedures related to emergency responses, coordinating with management and emergency services.
• Document daily activities and irregularities for management.
• Report maintenance issues such as burned out lights, leaks, or broken equipment daily to the office.

Work Environment

Primarily indoor, requiring frequent standing and walking around the property interior and exterior on a rotational basis.

Physical Demands

Occasional sitting, standing, reaching, lifting (up to 30 pounds), bending, kneeling, stooping, climbing, pushing, and pulling. Must have manual dexterity, auditory and visual skills, and the ability to detect emergency alarms. Noise level is usually low to moderate.

Position Details

This is a non-exempt, full-time position. Work hours are determined by the property’s needs and may change.

Travel

No travel required.

Minimum Requirements

• High school diploma or GED; some college preferred.
• Proficiency with computer software, organizational, interpersonal, and communication skills.
• At least six months of related experience or training.
• Bi-lingual in English/Spanish may be required at some locations.
• Previous hospitality experience is highly preferred.

Supervision

Reports directly to the department supervisor or community manager.

Additional Notes

This job description is not exhaustive; duties may change at any time without notice.