Front Desk Agent

Ascent Hospitality; Meridian (MS); On-site; USD 30,000 - 40,000; Full time

Job summary

Ein etabliertes Unternehmen in der Gastgewerbebranche sucht einen engagierten Front Desk Agent. In dieser spannenden Rolle sind Sie das Gesicht des Hotels, das den Gästen einen hervorragenden Service bietet. Sie werden für die Begrüßung der Gäste, die Bearbeitung von Reservierungen und die Gewährleistung eines reibungslosen Check-in und Check-out verantwortlich sein. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie. Treten Sie einem Team bei, das Wert auf Zusammenarbeit und persönliche Entwicklung legt.

Benefits

Wettbewerbsfähiges Gehalt

Gesundheits-, Zahn- und Lebensversicherung

401k mit Arbeitgeberbeitrag

Bezahlte Freizeit

Uniformen bereitgestellt

Hotelrabattprogramm

Qualifications

• Erfahrung an der Hotelrezeption ist von Vorteil.
• Fähigkeit, unter Druck zu arbeiten und flexibel zu sein.

Responsibilities

• Begrüßung der Gäste und Bereitstellung von Informationen über das Hotel.
• Durchführung von Zahlungen und Check-out-Prozessen.

Skills

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Kundenservice

Flexibilität

Education

High School Diploma

Some College

Tools

Computer Skills

Job description

Join to apply for the Front Desk Agent role at Ascent Hospitality.

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions. We focus on people and creating memorable experiences for our team members and guests. We seek individuals who work well together, have a passion to serve others, are strong communicators, and excel at challenges and change. If this describes you, consider joining our team.

Responsibilities include:

1. Completing all activities listed in the Front Desk checklist.
2. Performing marketing duties such as upselling to generate additional revenue.
3. Providing excellent service and satisfaction to guests and visitors.
4. Following security and liability measures to protect hotel assets.

Benefits include:

• Competitive salary
• Health, Dental, Vision, Life Insurance, and other supplemental options
• 401k with employer match
• Paid PTO
• Uniforms provided for most positions
• Hotel discount program

Essential functions include:

1. Maintaining professional appearance and conduct.
2. Greeting guests warmly, maintaining eye contact, and responding to requests.
3. Providing information about the hotel, rooms, rates, and amenities.
4. Maximizing occupancy and revenue through operational and selling techniques.
5. Completing registration, handling payments, and checking out guests.
6. Verifying credit cards and handling cash accurately.
7. Maintaining effective communication with hotel departments.
8. Ensuring rooms are ready for check-in and check-out.
9. Handling reservations and personalized guest experiences.
10. Adhering to safety, security, and emergency procedures.
11. Operating front office systems and responding professionally to calls and guest complaints.
12. Working flexible hours as needed.

Required skills and qualifications:

• Previous hotel front desk experience preferred.
• Excellent communication and organizational skills.
• Proficiency in English and basic computer skills.
• Ability to work flexible shifts and handle stressful situations.
• High school diploma or equivalent; some college preferred.
• Six months of related experience or customer service training preferred.

Physical demands include:

• Standing for long periods, repetitive use of arms and hands, and lifting up to 50 pounds occasionally.
• Ability to operate in stressful situations and use vision effectively.

Employment details:

• Entry-level, full-time position.
• Industry: Hospitality.