Front Desk Agent

Sea Palms St. Simons; Saint Simons Island (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent who excels in customer service and communication. In this pivotal role, you will be the first point of contact for guests, ensuring a warm welcome and efficient handling of inquiries and reservations. The position offers a dynamic work environment where you can showcase your problem-solving skills while managing guest interactions. With a focus on hospitality excellence, this role is perfect for those looking to advance their careers in a supportive and community-oriented atmosphere. Join a team that values relationships and provides opportunities for growth.

Benefits

Medical/Dental/Vision benefits

Generous PTO program

Points-based bonus

Daily pay

Employee Referral bonus

Career advancement opportunities

Qualifications

• Experience in customer service or guest-related roles.
• Proficient in Microsoft Office or similar.

Responsibilities

• Greet guests courteously and efficiently.
• Handle inquiries, check in/out, and reserve rooms.
• Post charges and collect payments.

Skills

Customer Service

Communication Skills

Problem-Solving

Multi-tasking

Microsoft Office

Education

High School Diploma or GED

Tools

PMS

Quore

PBX

Job description

Join to apply for the Front Desk Agent role at Sea Palms St. Simons.

This range is provided by Sea Palms St. Simons. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $15.00/hr

Raines Co. - Your Future is Now

Position Summary

The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquiries, checking in/out, and reserving rooms.

Benefits

Medical/Dental/Vision benefits, a generous PTO program, points-based bonus, daily pay, Employee Referral bonus, and opportunities for career advancement within the company.

Company Background

Established in 1988, Raines Co. is a family-owned business that develops, manages, and invests in hotel properties, maintaining a culture focused on relationships and community.

Essential Functions

• Assist guests courteously and professionally at all times
• Maintain high service and hospitality standards
• Address guest concerns promptly and effectively
• Post charges, collect payments, and handle cash procedures
• Manage guest mail and messages with confidentiality
• Be knowledgeable of hotel programs and offers
• Communicate effectively with departments regarding guest feedback
• Respond quickly to calls, visitors, and team members needing assistance
• Know hotel safety and emergency procedures

Qualifications

• High school diploma, GED, or equivalent
• Experience in customer service or guest-related roles
• Proficient in Microsoft Office or similar
• Experience in hospitality as a front desk agent or similar role preferred
• Familiarity with hotel systems like PMS, Quore, PBX preferred
• Fluent in English with excellent communication skills
• Strong problem-solving and multi-tasking abilities under pressure

Raines is an Equal Opportunity Employer committed to diversity and inclusion. Pre-employment background check required.