Front Desk Agent

Double Star Maryland Heights Llc; Maryland Heights (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is looking for a positive and friendly Front Desk Agent to provide exceptional service to hotel guests. In this dynamic role, you'll assist with check-in and check-out processes, manage room keys, and handle guest inquiries with a smile. Your ability to communicate effectively and maintain a positive atmosphere will ensure guests have an outstanding experience. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity for you to shine in the hospitality industry.

Benefits

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Qualifications

• Must possess excellent communication skills and a positive attitude.
• Familiarity with hospitality industry standards is preferred.

Responsibilities

• Assist guests with check-in/check-out and process payments.
• Maintain communication with housekeeping and answer guest inquiries.
• Monitor hotel operations and ensure compliance with standards.

Skills

Excellent communication skills

Customer service orientation

Problem-solving

Friendly and outgoing personality

Computer literacy

Ability to lift 30 pounds

Job description

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor and maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds