Front Desk Agent Overnight

IHG Hotels & Resorts; Missouri; On-site; USD 28,000 - 36,000; Full time

Job summary

A leading hotel chain is seeking front desk staff to provide exceptional guest service. Responsibilities include welcoming guests, managing reservations, and handling transactions. Candidates should have a high school diploma and experience in guest services. Strong communication skills and the ability to work flexible hours are essential.

Qualifications

• One year of front desk/guest service experience required.
• Fluent in English; additional languages are a plus.
• Ability to work overnight shifts, weekends, and holidays.

Responsibilities

• Welcome guests in a friendly and professional manner.
• Register guests and provide information on hotel services.
• Upsell rooms and manage guest complaints.

Skills

Communication

Problem-solving

Motivation

Education

High School diploma or equivalent

Some college preferred

Job description

DUTIES AND RESPONSIBILITIES:

• Welcome guests in a friendly, prompt, and professional manner.
• Register guests, issue room keys, and provide information on hotel services and room locations.
• Answer phones promptly and courteously.
• Upsell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions according to established procedures, including posting charges, completing reports, preparing deposits, and securing the bank.
• Complete and transmit daily accounting reports for management review.
• Manage guest safe-deposit boxes.
• Communicate guest requests or issues to management for follow-up.
• Respond appropriately to guest complaints and make service recovery gestures to ensure satisfaction.
• Book reservations, process cancellations, and update information as needed.
• Promote teamwork and coordinate with other departments.
• Perform additional duties such as guest room tours, concierge services, and handling special requests.

Qualifications and Requirements:

High School diploma or equivalent plus one year of front desk/guest service experience. Some college preferred. Must speak fluent English; additional languages are a plus.

This role requires:

• Frequent standing behind the desk and in front office areas.
• Lifting items up to 50 pounds.
• Handling objects, products, and computer equipment.
• Using a keyboard for reservations and property management systems.

Other skills and conditions include:

• Strong communication skills for guest and staff interactions.
• Reading, writing, and basic math skills.
• Problem-solving, reasoning, motivation, and training abilities.
• Ability to work overnight shifts, weekends, and holidays.