Front Desk Agent

The Waves Cane Bay; Kingshill (United States Virgin Islands); On-site; USD 30,000 - 40,000; Full time

Job summary

The Waves Cane Bay is seeking a professional Front Desk Agent to manage all receptionist and secretarial duties at the entrance desk. The role involves ensuring excellent customer service for guests, managing check-ins and check-outs, handling payments, and providing information about hotel amenities.

The ideal candidate should have a high school diploma and at least 2 years of experience in a similar position, combined with strong communication and organizational skills. This position ensures a welcoming environment for guests.

Qualifications

• Minimum 2 years of experience as a Front Desk Agent.
• Ability to stand for long hours.
• Good understanding of office administration and basic bookkeeping practices.
• Technologically savvy.

Responsibilities

• Greet guests and provide them with superb customer service.
• Check guests into and out of their rooms.
• Collect and verify guest payments.
• Assign rooms to guests and inform them of property amenities.
• Ensure the front desk is neat and equipped with necessary supplies.
• Answer all guest questions and incoming calls.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Education

High school diploma or relevant qualification

Tools

MS Office programs

Job description

Description

We are looking for a professional hotel Front Desk Agent to oversee all receptionist and secretarial duties at our main entrance desk. The Front Desk Agent will perform a range of duties including answering phone calls, managing the switchboard, and assisting guests with their reservations.

The successful candidate will be presentable and friendly and have outstanding people skills. S/he should be great at multitasking and have excellent communication and organizational skills.

• Greet guests and provide them with superb customer service.
• Check guests into their rooms and out of their rooms.
• Collect and verify guest payments.
• Assign rooms to guests and inform them of property amenities.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies.
• Answer all guest questions and incoming calls.
• Redirect phone calls to the appropriate department and capture and deliver messages.
• Accept all letters and packages and distribute them to the appropriate parties.
• Maintain hotel records and files.
• Monitor, organize and forward emails.

Requirements

• High school diploma or relevant qualification.
• A minimum of 2 years of proven experience in a similar role.
• Ability to stand for long hours.
• Technologically savvy.
• Good understanding of office administration and basic bookkeeping practices.
• Superb written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Strong knowledge of MS Office programs.