Front Desk Agent

The Mark Hotel; New York (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

The Mark Hotel is seeking a Guest Services Agent to welcome guests and ensure an exceptional experience from arrival through departure. You will handle check-ins, answer inquiries, and coordinate with departments to meet guest needs with a smile and professional tone.

We value flexibility, a keen eye for detail, and a team-oriented attitude. Previous hotel experience and the ability to manage multiple tasks calmly are advantageous. Weekend shifts are required.

Qualifications

• Experience delivering high-quality guest service in hospitality preferred.
• Excellent communication and interpersonal skills are essential.
• Weekend availability is required.
• Able to work well in a team and independently follow directions.

Responsibilities

• Assist guests from check-in to check-out with a warm, positive attitude.
• Answer phone calls and greet guests with courtesy and professionalism.
• Relay guest feedback to front desk management and other departments.

Skills

Guest service

Team player

Attention to detail

Strong communication

Weekend availability

Education

High school diploma or equivalent

Job description

• Must have an upbeat, warm and positive attitude.
• Embody a passion for delivering impeccable service to all guests.
• Desirous of learning and growing professionally.
• Perform quality work within deadlines with or without direct supervision
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Purpose:

As Guest Services Agent, you will provide top quality hospitality services for guests that contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Services Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Responsibilities/Duties/Functions/Tasks

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Assist other departments, as necessary
• Assist guests regarding hotel facilities in an informative and helpful way
• Other duties as assigned

Qualifications

• Must be flexible, reliable and committed- Attendance for scheduled shifts is crucial
• An eye for details and willingness to follow directions are important
• Ability to work as part of a team
• Delivering great customer service and troubleshooting
• Weekend availability is required

Special Position Requirements

• Standing long hours.

Preferences

• Languages are a plus
• Previous Hotel experience

Work Requirements

(Work requirements for mental, physical or other important issues which relate to the job)

Source: The Mark Hotel