Front Desk Agent

Prominence Hospitality Group; Marion (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Prominence Hospitality Group is seeking a Front Desk Agent to enhance guest experiences at their Marion location. The role involves greeting guests, managing front desk operations, and supporting a fun, inclusive environment. Candidates should possess strong organizational skills, a positive attitude, and a commitment to great service.

Benefits

Training and development programs

Employee discounts for friends and family

Work/Life balance

Qualifications

• Strong organizational and analytical skills.
• Working knowledge of Microsoft Office and reservation systems is a plus.
• High School diploma or GED required; Bachelor's degree preferred.

Responsibilities

• Greet, register, and assist guests as the face of the company.
• Monitor cleanliness and maintain accurate front desk records.
• Collaborate with team members to ensure a positive guest experience.

Skills

Organizational Skills

Analytical Skills

Attention to Detail

Multitasking

Time Management

Listening

Positive Attitude

Education

High School diploma or GED

Bachelor’s degree or 2 years related experience or training

Tools

Microsoft Office

Reservation Management Systems

Job description

If you are passionate about helping people and looking for a company that supports career advancement, we may have the perfect opportunity for you!

Prominence Hospitality is now hiring a Front Desk Agent!

Why You'll Love Prominence

We are deeply invested in our team and ready to IGNITE your career. Inclusive, Growing, Noteworthy, Innovative, Thoughtful, Empowering are the hallmarks of our company’s culture.

Competitive pay & incentives

• Training and development programs and opportunities for career growth.
• Work/Life balance and Employee Discounts - friends and family enjoy too!!

What you will do as our next Front Desk Agent

• Be the “face of our company” to guests as you greet, register, issue room keys, answer guest inquiries as needed, and answer and transfer calls promptly and politely in accordance with Prominence standards.
• Showcase your attention to detail as you monitor cleanliness of lobby and other guest areas, maintain accurate front desk records and complete required reports, and sign purchase requisitions and invoices for expenditures for your operational area.
• Be a team player as we work hard and have lots of fun!

All while in a safe and inclusive environment that’s been ranked among the best workplaces.

What you need to be successful as a Front Desk Agent

• Strong organizational and analytical skills with the ability to multi-task in a fast-paced environment.
• Possess a positive upbeat attitude and be an effective listener, prepared to understand and solve issues quickly both face-to-face and on the phone.
• Working knowledge of Microsoft Office and reservation management systems is a plus.
• High School diploma or GED; Bachelor’s degree or 2 years related experience or training or combination of education and experience.
• Attention to detail, multitasking, and time management skills.

So, if you think that YOU are the right fit for US, let’s connect.

Source: Prominence Hospitality Group